Rn Supervisor Jobs

About The Position

Requirements

• Active, unrestricted Nursing License in Pennsylvania required.
• BLS certification required.
• Minimum of 3 years of nursing experience in primary care, family practice, ambulatory care, or care management required.
• Strong nursing leadership and supervisory skills.
• Thorough understanding of ambulatory care nursing and telephone triage.
• Knowledge of chronic disease management and population health strategies.
• Excellent communication, coaching, and conflict resolution skills.
• Ability to prioritize multiple demands in a fast-paced environment.
• Proficiency with EHR systems and clinical documentation.
• Strong critical thinking and clinical decision-making abilities.
• Knowledge of quality measures, care gap management, and patient-centered medical home principles.
• Positive attitude; engaged, accountable, professional, and collaborative.

Nice To Haves

• BSN preferred; Associate Degree in Nursing with relevant experience considered.
• Minimum of 2 years of supervisory, lead nurse, or leadership experience preferred.
• Experience in an FQHC or community health setting preferred.
• Experience with care management, triage protocols, population health initiatives, and EHR systems preferred.

Responsibilities

• Provide direct supervision of Nurse Care Managers and Triage Nurses.
• Oversee daily nursing workflows to ensure appropriate coverage and timely patient response.
• Assist with staffing coordination, schedule adjustments, and workflow management.
• Conduct performance evaluations and provide ongoing coaching, mentoring, and professional development.
• Assist with recruitment, onboarding, orientation, and training of nursing staff.
• Serve as an escalation resource for complex patient care concerns and operational issues.
• Foster a culture of professionalism, accountability, teamwork, and patient-centered care.
• Monitor and oversee nurse triage activities to ensure adherence to clinical protocols and organizational standards.
• Participate in telephone and electronic triage activities as needed to support patient care and staffing needs.
• Assist in developing and maintaining triage workflows, protocols, and best practices.
• Monitor nurse response times, documentation quality, and patient outcomes.
• Collaborate with providers regarding urgent patient concerns and care recommendations.
• Provide direct care management services for high-risk and medically complex patients.
• Collaborate with providers to develop and implement individualized care plans.
• Support transitional care management, chronic disease management, and preventive care initiatives.
• Monitor and assist with closing care gaps and quality measures.
• Assist Nurse Care Managers with complex patient cases and barriers to care.
• Support patient engagement, education, and self-management initiatives.
• Participate in quality improvement initiatives, clinical audits, and performance improvement projects.
• Assist with monitoring quality metrics including UDS, HEDIS, PCMH, and other organizational goals.
• Review nursing documentation for compliance, accuracy, and completeness.
• Support organizational efforts related to patient safety and risk management.
• Participate in organizational committees assigned.
• Adheres to the organization’s mission, vision, and values.
• Adheres to the organization’s policies regarding time and attendance.
• Comply with accepted dress code and maintain a professional image.
• Demonstrates reliability and trustworthiness.
• Manages time and other resources to meet established goals within the agreed time frames.
• Demonstrates flexibility in the acceptance and completion of work assignments.
• Participates in the department’s performance improvement activities.
• Maintains patient/employee confidentiality in the management of information.
• Observes the Health Care System’s compliance policies.