Customer Success Manager
LNS Research • Cambridge, MA131d • $65,000 - $75,000 • Remote
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Customer Success Manager
LNS Research•Cambridge, MA
•$65,000 - $75,000•Remote
About The Position
LNS Research is a mission and vision-driven firm focused on advising COOs and their teams to achieve transformational performance improvements in industrial safety, quality, productivity, and sustainability. They are seeking a Customer Success Manager to join their Sales department. The role offers a 100% remote work environment, an outstanding benefits package, and a supportive team. The Customer Success Manager will report to the Commercial Leader and will contribute to the organization's growth, client success, and sales/business growth initiatives. The primary focus will be on owning client engagement, utilization, and value realization, ensuring clients fully leverage LNS Research through structured engagement tied to business outcomes. The role involves being a core member of the Sales Team and working closely with different functional leaders at LNS Research.
Requirements
- Strong understanding of manufacturing and/or supply chain operations.
- Outstanding critical thinking and strategic planning skills.
- Positive, high-activity, team-based individual.
- Proven ability to recognize unspoken client needs and convert those insights to opportunities
- Ability to engage, and manage C-level and senior-level relationships with peer-to-peer level confidence within large multinational companies.
- Strong computer proficiency in Microsoft 365 products, including PowerPoint, as well as CRM, web conferencing services, and efficiency in email and internet applications.
- Proficiency with using AI Tools in daily work execution
- Strong professional written, verbal, and presentation skills.
- Proven customer success experience with the proven ability to drive renewal through engagement
- Minimum of 2-4 years experience in client-facing, account management, or customer success roles
- Experience managing a defined book of business with retention accountability
- Bachelor’s degree required
Nice To Haves
- Prior experience in an advisory, research, or professional services firm preferred
Responsibilities
- Execute a structured onboarding process for new advisory clients to ensure rapid time-to-value
- Own client retention outcomes and drive renewals in partnership with Industry Principals
- Close defined add-on engagements including strategy days, event sponsorships, and speaking engagements
- Collaborate with Industry Principals and the analyst team on account strategy and sales alignment
- Serve as the internal voice of the customer, channeling client feedback to the research and events team
- Capture customer quotes, testimonials, and case studies for use in marketing and sales collateral
- Recruit customer speakers and drive industrial customer attendance at LNS flagship event
Benefits
- Medical, Dental & Vision coverage
- Participation in company option plan
- Company Paid Life Insurance
- Short- & Long-Term Disability coverage
- 401(k) with Company Match
- Flexible Spending Account
- Company Paid Tele-Heath Program
- Flexible PTO with 11 paid Holidays
- Employee Assistance Program
- Employee Perks Discount Program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Job Search Resources
Career Resources
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