Program Coordinator Jobs

About The Position

Requirements

• High school diploma or equivalent required; Associate Degree preferred.
• Minimum 1 year experience in program development.
• Minimum 1 year experience in working with active older adult groups.
• Experience in creating and organizing activities for the senior population.
• Certification in CPR at the level of Basic Life Support or Professional Rescuer, Basic First Aid, and Emergency Oxygen Administration and associated-determined safety training required within 30 days of hire.
• Must complete Orientation to Healthy Living, and job specific technical training within 90 days of hire.
• Required to attend two in-service trainings per year. Maintain all required certifications.
• Be customer service focused and willing to go the extra mile.
• Ability to work collaboratively with other departments within the organization and surrounding communities.
• Demonstrate effective public speaking ability and group leadership skills.
• Excellent written and verbal communication and organizational skills.
• Must be able to read; must be able to write legibly and in an understandable manner.
• Must be able to effectively communicate with and observe program participants, members and YMCA staff.
• Demonstrate commitment to the mission, cause of the YMCA, and uphold its values and ethics.
• Ability to work effectively work with people of different backgrounds, abilities, opinions and perceptions.
• Willingness and ability to be a mandated reporter for any signs or suspicion of child abuse and neglect. All employees are required to follow the child abuse and neglect reporting process: completion of Suspected Child Abuse/Neglect reporting form, calling children protective services (696-Kids) and notifying your immediate supervisor, branch executive, risk management and human resources department (s).

Responsibilities

• Design, create and lead a regular schedule of programs and services for older adults that foster participant engagement and relationship building.
• Serve as a leader for special events related to Older Adults within the branch and community.
• Recruit and provide appropriate, qualified leadership/collaborators for AOA programs.
• Attend pre-scheduled AOA Coordinator meetings to discuss events for the upcoming quarter.
• Present the event schedule and marketing plan to branch leadership monthly.
• Implement and maintain AOA membership retention activities. Monitor monthly AOA connectivity and create strategies to improve participation.
• Ensure that all AOA membership information in Daxko is accurate and current. Reconcile inaccuracies and ineligibles utilizing monthly reports from the appropriate 3rd party insurance information platforms.
• Ensure that promotional materials are distributed at branches.
• Monitor income and expenses in relationship to budget in collaboration with branch and department leadership. Implement actions to ensure sound fiscal management.
• Address all concerns regarding programming (content, safety, instruction, etc.). Respond to member feedback in a timely manner.
• Manage and promote the AOA Volunteer Ambassador Program.
• Gather periodic participant feedback through distribution and compilation of written evaluations.
• Actively promote and assist in YMCA programs and special events.
• Attend required workshops, meetings and training sessions to enhance professional competence and remain current on YMCA of Greater Cleveland procedures; attend staff meetings as directed.
• Be actively and visibly involved with members, volunteers and staff in a positive, friendly manner that communicates and demonstrates the YMCA core values of caring, honesty, respect and responsibility.
• Other duties as assigned by supervisor.

Benefits

• A free membership to your local YMCA and discount to YMCA programs including childcare (part-time positions do not receive discount on childcare).
• Additional employee discounts at many places in and around town, just for being a YMCA of Greater Cleveland employee.
• Eligible employees receive comprehensive Benefits Plan including Health, Dental, Vision, Employee Assistance Plan, Retirement 9% paid by the YMCA of Greater Cleveland and paid vacation.