Claims Advocate - Risk Services
Insurance Office of America • Remote_FL, TN6d • Remote
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Claims Advocate - Risk Services (Trucking/Transportation)
Insurance Office of America•Remote_FL, TN
•Remote
About The Position
Responsible for IOA insurance Claims Management activities including: client advocacy, service and communication, problem claim resolution, data analysis and action, monitoring triggered activities, claims reviews and audits, workers compensation claim oversight, reserve analysis, unit stat and stewardship reporting, client education and consulting, sales support, litigation process management, new client onboarding, intake process support, data management and entry, and Producer communication.
Requirements
- 5+ years of claims handling experience; preferred experience in an agency advocate or liaison role
- Licensed Insurance Adjuster or state equivalent
- Exceptional customer service, communication, multi-tasking, organizational, delegation, and decision-making skills
- Ability to perform large work volumes with high accuracy
- Proficiency in MS Office (Outlook, Word, Excel)
- High School Diploma (or equivalent)
Nice To Haves
- Commercial Auto, Trucking, Transportation, Property Cargo experience
Responsibilities
- Meet all production, quality, and service expectations.
- Deliver outstanding service by anticipating client needs and responding promptly.
- Serve as a dedicated advocate, providing high levels of ongoing support and consultation.
- Manage complex or delayed claims to ensure timely and favorable outcomes.
- Review aggravated inequity loss reports and take appropriate corrective actions.
- Track triggered claim activities and implement necessary follow-up actions.
- Conduct and participate in formal claims reviews and audits.
- Monitor workers compensation claims via the IOA Claims Portal and drive them to closure.
- Perform reserve analysis to ensure timely and accurate case reserves in line with best practices.
- Build and maintain strong relationships with carriers to influence positive claim outcomes.
- Act as an intermediary between clients and carriers to facilitate effective and timely resolutions.
- Provide ongoing education on statute changes, state-specific procedures, and claims best practices.
- Identify claims trends, recommend risk mitigation strategies, and collaborate with Risk Advocates.
- Assist with Producer presentations and contribute to sales efforts through claims insights.
- Prepare and deliver stewardship and unit stat reporting in accordance with departmental standards.
Benefits
- Competitive salaries and bonus potential
- Company-paid health insurance
- Paid holidays, vacations, and sick time
- 401K with employer match
- Employee stock plan participation
- Professional growth and career progression opportunities
- Respectful culture and work/family life balance
- Community service commitment
- Supportive teammates and a rewarding work environment
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Job Search Resources
Career Resources
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