Pilot Jobs

About The Position

Requirements

• Bachelor’s degree in business, Education, or related field
• 7–10+ years of experience in training and development, preferably in property management
• Knowledge of CAM/LCAM certification requirements
• Advanced proficiency with Microsoft Office, LMS, and e-learning tools
• Ability to work with basic office equipment & phone systems
• Ability to work with numbers, including calculations
• Ability to type 35 WPM, including alpha-numeric keys & 10-key machine
• Communicates clearly & professionally
• Contributes to a positive internal & external customer experience
• Maintains composure in challenging situations
• Collaborate with others
• Asks for constructive feedback
• Promotes a culture of diversity, respect & accountability
• Challenges others through productive discussion
• Pay attention to detail
• Identifies & solves complex issues
• Thinks ‘big picture’ when assessing problems/opportunities
• Develop innovative & creative solutions
• Follows all company policies & SOPs
• Delegates, prioritizes & manages the work of others
• Balances competing priorities, scheduling issues & deadlines
• Delivers effective feedback
• Manages cost, quality & expedience
• Motivates & empowers others
• Acts in accordance with company vision, mission & values
• Takes accountability for own performance
• Willing to take on additional assignments
• Seeks out opportunities for leadership & development
• Trains, coaches & mentors others
• Champions change

Nice To Haves

• Master’s degree in business, Education, or related field

Responsibilities

• Design and implement training and quality assurance programs for CMS operations staff.
• Oversee new-hire orientation, product/service training, and software application training.
• Manage onboarding processes, including hardware/software setup for new employees.
• Develop and deliver continuing education modules; ensure compliance with CAM/LCAM certification requirements.
• Schedule training sessions and maintain the training calendar.
• Implement performance tracking metrics and provide monthly reports.
• Collaborate with department heads, HR, and Health & Safety for training initiatives.
• Evaluate training effectiveness through testing, observation, and feedback; update programs as needed.
• Provide coaching, technical direction, and ongoing development opportunities.
• Establish processes and tools to monitor staff performance and service improvements.
• Maintain awareness of training trends, developments, and best practices.
• Draw individualized training and development plans based on needs assessments and career paths.
• Ensure project/department milestones and budget adherence.
• Other duties as assigned.
• Conducts needs assessments, stakeholder interviews, and regulatory requirement reviews.
• Designs curriculum modules, objectives, delivery formats, and assessments.
• Develops lesson plans, multimedia content, and job aids.
• Configures LMS platform (SCORM compliance, HRIS integration, SSO security).
• Manages content uploads, version control, and branding.
• Automates notifications, progress reports, and gamification.
• Pilot tests programs, collects feedback, and adjusts content.
• Monitors adoption, completion rates, and continuous improvement.

Benefits

• attractive salary package
• generous benefits package
• health insurance
• dental insurance
• life insurance
• 401(k) plan
• paid time off
• sick leave
• holidays
• wellness plan