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Pharmacy Technician / Pharm Tech Apprenticeship

Walgreensβ€’Nashville, TN

About The Position

Walgreens Pharmacy Technicians and Pharmacy Technician Apprentices work in a patient-centered environment, interacting with customers and developing patient relationships. Walgreens provides an earn-while-you-learn training program recognized by ASHP and the Department of Labor, with courses, learning activities, resources, and on-the-job experience designed to prepare apprentices to become certified pharmacy technicians. The program supports candidates pursuing Pharmacy Technician Certification Board (PTCB) certification and provides a nationally recognized, portable credential. Under the direct supervision of a pharmacist and in accordance with state and federal regulations and company policies, the Pharmacy Technician assists with pharmacy operations, obtains patient and drug information, processes prescriptions, and supports customer service, inventory, and other Pharmacy Department duties. PTCB-certified technicians may also assist with and coach pharmacy technicians and cashiers in pharmacy systems and register operations.

Requirements

  • Fluent in reading, writing, and speaking English, except in Puerto Rico.
  • Willingness to work a flexible schedule, including evening and weekend hours.
  • Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; PTCB certification is a condition of promotion to senior technician if not already obtained.

Nice To Haves

  • Six months of experience in a retail environment.
  • Prior work experience with Walgreens.
  • Good math skills for accurately counting, measuring, and weighing medications.
  • Good computer skills.
  • Knowledge of store inventory control.
  • PTCB certification.

Responsibilities

  • Assist the pharmacist in the practice of pharmacy and in other Pharmacy Department duties under supervision and in accordance with regulations and company policies.
  • Use pharmacy systems to enter and verify patient and drug information and process prescriptions.
  • Retrieve, count, and pour pharmaceutical drugs; verify medicines and check for possible interactions.
  • Assist pharmacists with scheduling and maintaining workflow.
  • Immediately report prescription errors and follow company error-reporting and Quality Improvement Program procedures.
  • Follow the company's Good Faith Dispensing policy during applicable prescription-dispensing activities.
  • Register sales on the assigned cash register and collect and handle cash as required.
  • Engage customers and patients, offer assistance, resolve issues, answer questions, and provide a positive customer experience.
  • Model customer-service best practices and develop relationships with valuable customers.
  • Assist customers in locating over-the-counter products when possible.
  • Handle telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
  • Correct and resubmit manual third-party prescription claims promptly and perform other assigned clerical duties.
  • Support inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments.
  • Apply asset-protection techniques and file claims for shipment overages, shortages, order errors, or damaged prescription-drug goods.
  • May assist pharmacists with clinical services, including collecting and labeling blood or urine samples, and help coordinate services with Walgreens healthcare clinics and external providers.
  • Help maintain relationships with local medical professionals and organizations through detailing and outreach.
  • Help maintain a clean, neat, orderly, and adequately stocked Pharmacy Department.
  • Comply with company policies and procedures and maintain respectful relationships with coworkers.
  • Complete special assignments and other duties as assigned.
  • Earn and maintain PTCB certification through the designated training program and/or required state certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
  • Attend manager-requested training, obtain continuing education credits, and maintain current healthcare and pharmacy knowledge.

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