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Pharmacy Technician / Pharm Tech Apprenticeship

Walgreens•Essexville, MI
•$17 - $23

About The Position

Walgreens Pharmacy Technicians and Pharmacy Technician Apprentices work in a patient-centered pharmacy environment, interacting with customers and building patient relationships. The role assists pharmacists under direct supervision and in accordance with applicable state and federal regulations and company policies. Technicians use pharmacy systems to obtain patient and drug information and process prescriptions, while delivering a distinctive customer experience. Walgreens provides an earn-while-you-learn training program recognized by ASHP and the Department of Labor, designed to develop foundational and advanced pharmacy knowledge, skills, and on-the-job experience and to support progress toward PTCB certification. Technicians are expected to earn and maintain PTCB certification through the designated training program and/or any state-required certification or registration, or earn PTCB certification as a condition of promotion to senior technician. They attend requested training and maintain continuing education and current healthcare and pharmacy knowledge.

Requirements

  • Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
  • Must be willing to work a flexible schedule, including evening and weekend hours.

Nice To Haves

  • Six months of experience in a retail environment.
  • Prior work experience with Walgreens.
  • Good math skills for accurately counting, measuring, and weighing medications.
  • Good computer skills.
  • Knowledge of store inventory control.
  • PTCB certification.

Responsibilities

  • Assist the pharmacist in the practice of pharmacy and other Pharmacy Department duties under direct supervision and in accordance with state, federal, and company requirements.
  • Use pharmacy systems to obtain patient and drug information, enter information accurately, and process prescriptions.
  • When PTCB certified, assist with and coach pharmacy technicians in pharmacy system operations and cashiers in use of pharmacy cash registers.
  • Greet and assist customers and patients, resolve issues, answer questions, and model customer service best practices.
  • Develop strong relationships with valuable customers.
  • Follow the Walgreen Co. Pharmacy Code of Conduct and Good Faith Dispensing policy.
  • Fill prescriptions by retrieving, counting, and pouring medications, verifying the medicine, and checking for possible interactions.
  • Assist pharmacists with scheduling and maintaining workflow.
  • Immediately report prescription errors to the pharmacist on duty and follow company error-reporting and Quality Improvement Program policies.
  • Register sales on the assigned cash register and collect and handle cash as required; help customers locate over-the-counter products when possible.
  • Handle telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
  • Correct and resubmit manual third-party prescription claims promptly and efficiently, and perform other assigned clerical duties.
  • Assist with inventory management, including ordering, unpacking, checking, and storing pharmaceutical shipments; follow asset-protection techniques and file claims for shipment overages, shortages, order errors, or damaged prescription drugs.
  • May assist pharmacists with clinical services, including collecting and properly labeling blood or urine samples, and help coordinate services with Walgreens healthcare clinics and external providers.
  • Help maintain relationships with local medical and healthcare communities through provider detailing and outreach to health groups, retirement homes, nursing homes, and other forums.
  • Help keep the Pharmacy Department supplied, clean, neat, and orderly.
  • Comply with company policies and procedures and maintain respectful relationships with coworkers.
  • Complete special assignments and other tasks as assigned.
  • Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration, or earn PTCB certification as a condition of promotion to senior technician.
  • Attend training requested by the Manager, acquire continuing education credits, and maintain current healthcare and pharmacy knowledge and skills.

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