Patient Care Technician Jobs

About The Position

Requirements

• At least 6 months of experience as a Patient Care Technician or in a similar role, or equivalent education or certification in a related healthcare specialty.
• High school diploma or GED.
• Ability to complete and maintain CPR certification.
• Ability to establish and maintain effective relationships with staff, patients, and families.
• Computer skills, including the ability to register patients promptly and use electronic medical records (EMR).
• Excellent listening and note-taking skills.
• Ability to apply written instructions and standardize work practices.
• Strong written and verbal communication skills, including grammar and spelling.
• Detail-oriented, with the ability to work accurately.
• Ability to work well on a team.
• Friendly and customer-service oriented.
• Ability to manage high call and patient volumes.

Nice To Haves

• Experience in urgent care, occupational medicine, and/or phlebotomy.
• EMT Basic certification.
• Medical Assistant certification through one of the following programs: Clinical Medical Assistant (CCMA) from the National Healthcare Association; Certified Medical Assistant (CMA) from the American Association of Medical Technologists; or Registered Medical Assistant (RMA) from American Medical Technologists.

Responsibilities

• Take patient histories and obtain vital signs.
• Perform phlebotomy for laboratory sample collection if certified.
• Complete paperwork and computer work for ordered blood, urine, tissue, and culture tests.
• Perform point-of-care tests, including strep, mono, glucose, influenza, urine pregnancy, and urinalysis testing.
• Schedule and coordinate records for patients’ ancillary care.
• Assist providers with exams and testing, including pelvic exams, eye and ear irrigations, incision and drainage, splinting and ortho-glass preparation, and EKGs.
• Maintain confidentiality of patient information in accordance with HIPAA.
• Ensure equipment is in working order and identify equipment problems, correcting them or notifying the team leader.
• Log completed laboratory procedures and process related paperwork using computer equipment.
• Maintain examination rooms and stock medical supplies.
• Perform duties that support good patient flow and provider efficiency, including accompanying providers to the bedside.
• Document provider-dictated patient histories, including the history of present illness, review of systems, medical and surgical history, family and social histories, medications, and allergies.
• Document patient medical histories, physical examination findings, and procedures performed by providers.
• Explain accepted and out-of-network insurance and pricing to patients.
• Greet patients and complete registration in a timely manner.
• Answer and appropriately triage phone calls.
• Collect patient responsibility for visits.
• Print, scan, and fax reports.
• Clean the clinic before, during, and after shifts.
• Accurately complete and promptly scan required Occupational Medicine documentation into the EMR in accordance with company protocols and regulatory standards.
• Complete Occupational Medicine testing, including urine drug screens, breath alcohol testing, hair collection drug screens, DOT and non-DOT physicals, vision and audio testing, pulmonary function testing, and audiograms.
• Maintain a commitment to urgent care and participate in continued clinical and patient-experience training.

Benefits

• Competitive salary, starting at $19.00 per hour.
• Parental leave.
• Continuing education opportunities.
• Medical benefits, including vision coverage and FSA/HSA options, and prescription drug coverage.
• 401(k) plan with company match.
• Free urgent care visits for the employee and eligible dependents.
• Scrubs provided.
• Promotional growth opportunities.
• Monthly performance- and productivity-based bonus.