Patient Care Technician (PCT)

WellNow Urgent Care • Lancaster, NY

16d

About The Position

WellNow Urgent Care is hiring a Patient Care Technician to support clinical and front-end operations and help deliver convenient, quality care to urgent care patients. The role works with providers and the wider care team, supporting patient flow, clinical services, reception tasks, and occupational medicine services. WellNow describes opportunities for professional growth and continuing education, and operates more than 150 locations across New York, Illinois, Indiana, Michigan, and Pennsylvania.

Requirements

• At least 6 months of experience as a Patient Care Technician or in a similar role, or equivalent education or certification in a related healthcare specialty.
• High school diploma or GED.
• Ability to complete and maintain CPR certification.
• Ability to establish and maintain effective relationships with staff, patients, and families.
• Computer skills, including the ability to register patients promptly and use electronic medical records (EMR).
• Excellent listening and note-taking skills.
• Ability to apply written instructions and standardize work practices.
• Strong written and verbal communication skills, including grammar and spelling.
• Detail-oriented, with the ability to work accurately.
• Ability to work well on a team.
• Friendly and customer-service oriented.
• Ability to manage high call and patient volumes.

Nice To Haves

• Experience in urgent care, occupational medicine, and/or phlebotomy.
• EMT Basic certification.
• Medical Assistant certification through one of the following programs: Clinical Medical Assistant (CCMA) from the National Healthcare Association; Certified Medical Assistant (CMA) from the American Association of Medical Technologists; or Registered Medical Assistant (RMA) from American Medical Technologists.

Responsibilities

• Take patient histories and obtain vital signs.
• Perform phlebotomy for laboratory sample collection if certified.
• Complete paperwork and computer work for ordered blood, urine, tissue, and culture tests.
• Perform point-of-care tests, including strep, mono, glucose, influenza, urine pregnancy, and urinalysis testing.
• Schedule and coordinate records for patients’ ancillary care.
• Assist providers with exams and testing, including pelvic exams, eye and ear irrigations, incision and drainage, splinting and ortho-glass preparation, and EKGs.
• Maintain confidentiality of patient information in accordance with HIPAA.
• Ensure equipment is in working order and identify equipment problems, correcting them or notifying the team leader.
• Log completed laboratory procedures and process related paperwork using computer equipment.
• Maintain examination rooms and stock medical supplies.
• Perform duties that support good patient flow and provider efficiency, including accompanying providers to the bedside.
• Document provider-dictated patient histories, including the history of present illness, review of systems, medical and surgical history, family and social histories, medications, and allergies.
• Document patient medical histories, physical examination findings, and procedures performed by providers.
• Explain accepted and out-of-network insurance and pricing to patients.
• Greet patients and complete registration in a timely manner.
• Answer and appropriately triage phone calls.
• Collect patient responsibility for visits.
• Print, scan, and fax reports.
• Clean the clinic before, during, and after shifts.
• Accurately complete and promptly scan required Occupational Medicine documentation into the EMR in accordance with company protocols and regulatory standards.
• Complete Occupational Medicine testing, including urine drug screens, breath alcohol testing, hair collection drug screens, DOT and non-DOT physicals, vision and audio testing, pulmonary function testing, and audiograms.
• Maintain a commitment to urgent care and participate in continued clinical and patient-experience training.

Benefits

• Competitive salary, starting at $19.00 per hour.
• Parental leave.
• Continuing education opportunities.
• Medical benefits, including vision coverage and FSA/HSA options, and prescription drug coverage.
• 401(k) plan with company match.
• Free urgent care visits for the employee and eligible dependents.
• Scrubs provided.
• Promotional growth opportunities.
• Monthly performance- and productivity-based bonus.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED