Parts Counter Salesperson
Thompson Truck Group • Knoxville, TN37d • Onsite
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Parts Counter Sales
Thompson Truck Group•Knoxville, TN
•Onsite
About The Position
At Thompson Truck Group (TTG), we're committed to keeping our customers on the road and their businesses moving. As one of the region's premier commercial truck dealerships, TTG provides truck sales, leasing, parts, service, and maintenance solutions across multiple locations in Tennessee and Virginia. Our mission is simple: One Team, One Drive, One Result: UPTIME. TTG's culture is built on Humility, Persistence, Respect, and Lasting Relationships. We're looking for a customer-focused Parts Counter Salesperson to join our team in our Knoxville, TN location. If you enjoy helping customers, solving problems, and working in a fast-paced environment, we'd love to hear from you.
Requirements
- Previous parts sales, automotive, diesel truck, equipment, or related industry experience preferred
- Strong customer service and communication skills
- Ability to work in a fast-paced environment and manage multiple priorities
- Basic computer and data entry skills
- Strong attention to detail and organizational skills
- Ability to work effectively as part of a team
- Commitment to delivering exceptional customer service
Responsibilities
- Assist customers in selecting the correct parts in a friendly, professional, and efficient manner.
- Utilize dealership systems and online resources to accurately identify and source parts.
- Inform customers of related parts, accessories, promotions, and special offers.
- Process customer payments, including cash, checks, and credit card transactions.
- Promptly answer incoming telephone calls and assist customers with parts inquiries.
- Follow up with customers to ensure parts orders are accurate and complete.
- Maintain a high level of service for both internal and external customers.
- Communicate out-of-stock parts and shop materials to inventory control personnel.
- Monitor and follow up on back-ordered parts.
- Proactively solicit and grow customer accounts through phone outreach.
- Participate in all assigned training and development programs.
- Address and resolve customer concerns regarding products and services.
- Maintain a clean, organized, and professional work area.
- Maintain a professional appearance and represent TTG positively at all times.
Benefits
- Competitive pay
- Comprehensive benefits package
- 401(k) with company match
- Paid time off and paid holidays
- Career advancement opportunities within a growing organization
- Ongoing training and professional development
- Stable, family-oriented culture
- Team environment built on respect, accountability, and teamwork
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
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