Ot Jobs

About The Position

Requirements

• High School Degree or equivalent required; Bachelor’s degree preferred
• 4-6 more years of supply chain, logistics experience, customer service experience (including 3+ year of supervisory or lead role)
• Professional knowledge of Microsoft Operating system including Outlook, Word, Excel, PowerPoint, Sharepoint, and Teams
• Strong leadership abilities with a record of effectively managing and motivating teams to achieve targets and deliver excellence
• Excellent communication skills, interpersonal skills, and conflict resolution skills
• Ability to thrive in a fast-paced, dynamic environment and adapt the changing businesss needs

Responsibilities

• Lead, coach, and mentor a team of customer service representatives to deliver outstanding support to clients.
• Serve as the primary point of contact for key clients, addressing their inquiries, concerns, and feedback in a timely and professional manner.
• Provide regular feedback and assist team members with resolving customer inquiries and challenges.
• Manage customer escalations by investigating issues and ensuring timely and satisfactory resolutions.
• Provide coverage and handle customer accounts during team member absences to ensure uninterrupted service and consistent response times
• Monitor daily workflows to ensure adherence to established procedures.
• Recommend improvements to processes and tools, working together with operational leadership
• Track and review individual and team performance metrics (KPIs).
• Provide coaching based on performance results to help team members meet expectations.
• Support team members’ development by sharing best practices, job knowledge, and resources.

Benefits

• Medical, Dental, and Vision beginning the 1st of the month following start date
• 401k with a company match
• Standard 10 days PTO
• Eligible for bonus plan
• 7 Paid Holidays
• Eligble for OT pay if applicable
• Flexible Spending Accounts, Life and Accidental Death & Dismemberment Insurance, Short & Long Term Disability, Tuition Assistance Program, Commuter Benefits, vacation, and much more