Nurse Coach Jobs

About The Position

Requirements

• Current, unrestricted Illinois RN license is required.
• Proficiency with EHRs (electronic health records) and web-based applications.
• 3 or more years' experience as a Registered Nurse.
• Excellent documentation skills — charting must be complete, timely, and accurate.
• Strong time management — case tasks must be prioritized and closed on schedule.
• Ownership of outcomes — each case is closely tracked for quality, compliance, and effectiveness.
• Must have a STRONG internet-connected computer. Equipment is NOT provided by the company.
• A minimum of 20 hours of day time availability per week is required between 9am and 6pm Eastern, Monday-Sunday.

Nice To Haves

• Case Management or Chronic Disease Management experience highly preferred.
• Certified Diabetes Educator desired, but not required.
• Experience with Motivational Interviewing or other behavior change communication techniques is a plus.

Responsibilities

• Utilize specialized care management software to call a full caseload of Medicare patients with two or more chronic conditions (Diabetes, CHF, Chronic Pain, COPD, etc.) on a monthly basis.
• Build and maintain rapport with patients to coach them towards improved health through SMART goals and education on self-management strategies.
• Implement and improve the Plan of Care by updating medications, appointments due, biometrics, symptoms, and interventions made.
• Connect patients with community resources as needed, including transportation, personal care needs, prescription/DME assistance, and social services.
• Conduct Transitional Care Management activities for high-risk patients discharged from the hospital and ER to reduce unnecessary readmissions.
• Close care gaps by encouraging preventive care measures, such as annual well visits, vaccines, cancer screens, and follow-up/specialist appointments.
• Fluent in English.
• Self-directed, able to work independently with little supervision while meeting performance metrics.
• Passion for nursing and improving patient outcomes.
• Good with technology and eager to learn and use new software.
• Excellent organizational and time management skills.
• Strong communication and telephonic skills.
• Strong critical thinking and problem-solving skills.

Benefits

• Paid online training