Senior Network Solutions Engineer
Arrcus • San Jose, CA78d • $125,000 - $200,000
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Senior Network Solutions Engineer
Arrcus•San Jose, CA
•$125,000 - $200,000
About The Position
Senior Network Solutions Engineer Location: US About Arrcus Arrcus is redefining how networks are built and operated. Our Arrcus Connected Edge (ACE) platform delivers best-in-class networking across Service Provider, Data Center, and Enterprise environments with the flexibility and economics that legacy vendors cannot match. Backed by $125M+ in funding from Lightspeed Venture Partners, General Catalyst, SoftBank, and Samsung Next, we are a team of world-class technologists on a mission to make the world more connected. The Role This is not a traditional support role. As a Senior Network Solutions Engineer, you will be one of the most technically senior customer-facing voices at Arrcus — a trusted expert who owns the hardest problems our customers face. You will work at the intersection of Customer Engineering and core R&D to solve complex issues in BGP, MPLS, SRv6, and EVPN environments, and your work will directly shape our products, documentation, and customer success programs. If you have spent years in a TAC or SP network operations role and want a position where your deep expertise is recognized, your insights influence product direction, and you own customer outcomes end-to-end — this is that role.
Requirements
- 10+ years of hands-on experience in large-scale IP network engineering or operations.
- 3+ years in a TAC, escalation engineering, or customer-facing technical role.
- Deep expertise in: BGP, OSPF, IS-IS, MPLS (L2/L3 VPN), VXLAN, EVPN, SRv6, and Segment Routing.
- Proven experience troubleshooting Service Provider networks at scale.
- Strong written and verbal communication skills; ability to translate complex issues for both engineers and executives.
Nice To Haves
- CCIE, JNCIE, or equivalent certification or demonstrated work history.
- Experience with NetOps tooling: Ansible, Python scripting, Vagrant.
- Familiarity with Linux, traffic generators (Wireshark, IXIA), and network automation.
- Experience at a networking startup or vendor environment.
Responsibilities
- Own and drive resolution of critical, complex issues in customer production Service Provider and Data Center environments running ArcOS.
- Reproduce and root-cause customer-reported network issues in a dedicated lab environment, working directly with R&D on fixes.
- Act as a technical advisor to customers during network deployment, Day-2 operations, and incident response.
- Serve as the internal escalation bridge between customers and engineering, ensuring issues are documented, prioritized, and resolved with urgency.
- Develop deep technical specializations and contribute to white papers, knowledge bases, and internal tooling.
- Participate in cross-functional initiatives including new product launches, support readiness reviews, and process improvements.
- Mentor junior engineers and contribute to building a world-class support practice.
Benefits
- Competitive salary: $125,000–$200,000 (commensurate with experience)
- Bonus + equity in a well-funded, growing company
- 100% covered medical, dental, and vision insurance
- Parental leave, 401(k), and Employee Assistance Programs
- Health & wellness programs
- Weekly catered lunches and monthly happy hours at our San Jose HQ
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
Number of Employees
11-50 employees
Job Search Resources
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