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Customer Operations Lead, Kroger -West

Mondelēz InternationalHouston, TX
Hybrid

About The Position

The Kroger Customer Operations Lead is responsible for leading the day-to-day partnership between Customer Business Teams and Retail on Biscuit, Confections, and Bars categories. The Customer Operations Lead ensures open dialogue is always achieved, supplying a foundation for a long-term strategic partnership and resolution on sometimes difficult business decisions. Emphasis is placed on expanding and elevating our long-term relationship by linking the goals and vision of the customer and Mondelēz to deliver a great end experience to the consumer. The Customer Operations Lead is the first point of contact for the assigned customers for flawless execution of Customer Plans, Perfect Store & Digital Commerce.

Requirements

  • Leadership Skills
  • Strategic thinking and planning
  • Strong negotiation/critical thinking skills.
  • Superior people skills (verbal, non-verbal)
  • Ability to establish and maintain effective relationships with the customer, retail, logistics, and brokers.
  • Financial Acumen
  • Understanding of P&L, sales & revenue, share, and growth drivers.
  • Proficiency in forecasting demand and revenue for responsible Customer & Categories
  • 3-5 years of experience including a strong sales background with exceptional understanding of business processes
  • Analytics: Strong analytical skills: able to analyze customer, consumer and category data and make business building decisions.
  • Ability to plan, organize and set priorities.
  • Meet deadlines and be able to adapt in a rapidly changing environment.
  • Read and Interpret Mondelēz & Category Data.
  • Leverage data to build proper strategic plans with the customer.
  • Extensive knowledge of category and/or Mondelez portfolio specific to category
  • Prior operational forecasting experience and analyzing consumer trends.

Nice To Haves

  • Bachelor's degree preferred

Responsibilities

  • Flawless Execution of Plans and Priorities (Internal & External)
  • Promotional Plans – Collaboration and Accountability to Execute with Excellence
  • Winning Key Drive Times – Scale the plan to win share during the most critical periods (IRI/Nielsen/DMI)
  • Perfect Store – Display & Shelving Principles, Occasion Displays: Right Snack at the Right Time
  • Communicate Expectations
  • Create Purchase Moments – Leverage all avenues for selling. SMG, E-Commerce, Digital Activation
  • Leverage Success – Share bold ideas and how the idea enables the customer to win in the marketplace.
  • Joint-Partnership – Strategic planning with the customer to ensure sustained growth.
  • Supply Post Analysis – Follow thru on all commitments. What worked and What did not (Continuous Improvement)
  • Drive Best in Class Service with the Customer (Field Focus)
  • Customer and Retail Linkage – Leads DSD retail to see the vision of the Customer and how Mondelēz is an integral part of the customer’s go to market strategy.
  • Right Service at the Right Time – Collaborate for the Good of the Customer & Mondelēz (BEAM)
  • Collaborate Effectively with Retail and CS&L partners – Solution oriented. Supply the best service and shopping experience for the consumer.
  • Ways of Working With the Customer VP Merch & VP OPS – Lead Division Top to Tops. Annual Meeting with coordinated Progress check-in
  • Grocery & Drug GM Merchandiser – Planning & Execution to Win Market Share. Monthly & Quarterly
  • Center Store Specialists – Accountability to Execute the Sales Plan, Deliver on Service Commitments
  • With Customer Business Teams Eyes and Ears in the Field – Communicates competitive activity and execution opportunities.
  • Sharing with Others- Successes, Big Wins and Bold Ideas
  • Live Our Values – Lead by example with Mondelēz and with the customer.
  • Within Retail & CS&L Partners Region Director/District Manager/Logistics Connectivity – Team selling, LPT face of CBT & Customer
  • Establishes In-Store Best Practices – Preparation for key drive times, ready to sell in every store.
  • Communication – Weekly Sales planning, Customer Initiatives - Identifying the most critical points to ensure flawless execution.

Benefits

  • health insurance
  • wellness and family support programs
  • life and disability insurance
  • retirement savings plans
  • paid leave programs
  • education related programs
  • paid holidays and vacation time

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