Lab Courier Jobs

About The Position

Requirements

• Proficiency in basic computer applications and electronic record systems.
• Professional telephone etiquette and strong customer service skills.
• Strong organizational, problem‑solving, and attention‑to‑detail abilities.
• Evaluative and interpretive skills with the ability to manage sensitive information accurately.
• Ability to adapt to a fast‑paced and changing work environment.
• Strong verbal and written communication skills.
• Demonstrated interpersonal skills with the ability to work effectively as part of a team.
• Ability to sit for extended periods (up to 8 hours per day).
• Ability to walk for extended periods (up to 8 hours per day).
• Ability to perform intermittent bending, squatting, and climbing.
• Ability to perform simple grasping functions with both hands.
• A criminal background check, consistent with applicable federal and state regulations
• A motor vehicle record (MVR) check for positions requiring the operation of a motor vehicle for business purposes
• A pre-employment drug screening, in compliance with company policy and applicable law

Nice To Haves

• Working knowledge of medical terminology preferred.

Responsibilities

• Answer and respond to incoming telephone calls in a professional and courteous manner.
• Review, complete, and verify all requisitions to ensure accuracy and completeness of demographic, patient, insurance, diagnostic, and other required information; maintain copies of completed requisitions.
• Track and follow up on incomplete requisitions sent to the billing office to ensure timely completion and documentation.
• Contact patients as needed to obtain missing forms or required information to complete records.
• Copy and forward all payments and financial documentation—including EOBs, RAs, Medicare payments, checks, and credit card transactions—to the billing office in a timely manner.
• Reconcile the hospital admission roster with UWL’s billing roster to ensure compliance with the 72‑hour rule.
• Maintain organized records and ensure compliance with internal policies and applicable regulatory requirements.
• Collect, transport, and deliver laboratory specimens, paperwork, and supplies between United WestLabs locations, clinics, and other designated locations in a timely and secure manner.
• Verify specimen integrity and documentation accuracy prior to transport and upon delivery.
• Maintain compliance with safety, infection control, HIPAA, and biohazard handling standards during all courier activities.
• Follow established delivery routes and schedules while adapting to priority or stat requests as needed.
• Maintain accurate courier logs, delivery records, and mileage documentation as required.
• Communicate effectively with laboratory staff, medical offices, and leadership regarding delays, issues, or special handling requirements.
• Represent United WestLabs in a professional and courteous manner while interacting with patients, providers, and external partners.