Irrigation Manager Jobs

About The Position

Requirements

• Demonstrated success leading and developing high-performing teams.
• Strong knowledge of irrigation systems, drainage systems, pumps, wells, landscape lighting, sod installation, and residential outdoor services preferred.
• Excellent leadership, coaching, communication, and interpersonal skills.
• Strong customer service, conflict resolution, and decision-making abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong analytical and organizational skills with the ability to interpret operational metrics and KPIs.
• Proficiency with ServiceTitan.
• Working knowledge of Microsoft Outlook, Excel, Microsoft Office, ADP, and workforce management systems preferred.
• Valid Florida driver's license with an acceptable driving record.

Responsibilities

• Lead the daily operations of the assigned branch while promoting Sunrise's Core Values, culture, and commitment to operational excellence.
• Support technicians through daily meetings, field support, ride-alongs, performance discussions, and ongoing training.
• Foster a positive, professional, and accountable work environment that encourages teamwork, employee development, and continuous improvement.
• Manage workforce planning, including scheduling, PTO approval, staffing levels, and branch communication to ensure operational readiness.
• Maintain high standards for technician professionalism, appearance, conduct, and representation of the Sunrise brand.
• Oversee daily branch operations to maximize productivity, efficiency, profitability, and customer satisfaction.
• Coordinate technician scheduling and dispatch to ensure the right technician is assigned based on skill, location, workload, and customer needs.
• Monitor branch performance through operational dashboards, KPIs, and ServiceTitan reporting, including productivity, revenue, memberships, and labor efficiency.
• Lead the branch in achieving operational, financial, and profitability goals while maintaining Sunrise's commitment to quality and customer satisfaction.
• Identify operational trends, training opportunities, and process improvements to enhance branch performance.
• Maintain inventory accuracy, material accountability, and coordination with Dispatch, Fleet, Materials, Customer Experience, and Leadership.
• Champion an exceptional customer experience by ensuring professional service, effective communication, and accurate job documentation.
• Resolve escalated customer concerns using sound judgment, conflict resolution, and de-escalation techniques.
• Coach technicians on customer communication, education, memberships, and service expectations while promoting customer retention.
• Monitor customer feedback, technician notes, and declined work opportunities to identify coaching and continuous improvement initiatives.
• Perform ongoing quality reviews of technician work, including invoices, documentation, photographs, workmanship, and customer interactions.
• Conduct ride-alongs and field evaluations to ensure compliance with Sunrise quality standards, safety practices, and technical expectations.
• Identify quality concerns and implement coaching and training plans to improve consistency and performance.
• Oversee timekeeping, attendance, workforce management, and employee administration in partnership with Human Resources.
• Maintain branch reports, dashboards, performance metrics, inventory records, and operational planning activities.
• Promote a culture of safety by ensuring compliance with company policies, vehicle standards, PPE requirements, and Workers' Compensation reporting procedures.
• Monitor vehicle condition, driving behavior, safety incidents, and fleet maintenance while addressing safety concerns promptly.
• Conduct routine vehicle inspections and hold employees accountable for maintaining Sunrise safety standards.
• Ensure Service Titan documentation, customer communications, operational updates, and material requests are completed accurately and promptly.
• Promote collaboration across departments to support efficient branch operations and exceptional customer service.

Benefits

• opportunities for growth
• ongoing training
• competitive pay
• competitive benefits