Interpreter Jobs

About The Position

Requirements

• High school diploma or equivalent.
• One year of work experience.
• Excellent customer service skills.
• Ability to empathize with patients and their situations.
• Ability to work as part of a team and also work independently.
• Working knowledge of medical terminology.
• Use of professional written communication when making notes.
• May require BLS for certain locations and/or settings.

Nice To Haves

• Post-secondary education.
• Six months' customer service experience.

Responsibilities

• Greet patients/residents and verify demographics for accurate registration and/or scheduling.
• Create electronic files; provide, scan, and route necessary forms and documents.
• Educate patients/residents and capture their signatures on necessary paperwork.
• Establish and assign financial responsibility and/or assist with arrangements while adhering to appropriate policies and procedures.
• Collect co-payments, pre-payments, and/or payments on account balances.
• Work through the registration work queue to address and resolve issues specific to registration, including work queue errors, denied insurance claims, and maintenance of the registration database.
• Schedule patient/resident appointments and procedures.
• Obtain and coordinate referrals.
• Conduct pre-authorization.
• Arrange interpreter services.
• Check patients/residents in/out and offer enrollment to additional resources.
• Collaborate with nursing team and providers to coordinate appointments to meet patients'/residents' needs.
• Coordinate provider schedule, resolve work queue issues and manage recall and waitlists.
• Operate multi-line telephones and, depending on location, may serve as a switchboard operator calling codes and paging providers.
• Prepare and coordinate charts; organize supporting provider documents.
• Discuss pre-payment responsibilities; initiation and collaboration of patient/resident financial assistance.
• Prior authorization; track patient/resident visits; health information management on patient/resident accounts.
• Work on weekly and monthly reports; compiling, distributing, administering and scoring of assessments.
• Coordination of Telemed appointments; provider and schedule maintenance; charge entry/billing and charge verification.
• Make reminder calls for appointments; hospital admission; make copies, send faxes, and order supplies.
• Serve as a mentor for new Patient Access Representatives and other staff.
• Display professionalism and promote an atmosphere of mutual respect and cooperation.
• Maintain confidentiality of sensitive information.