Hotel General Manager Jobs

About The Position

Requirements

• A four-year college degree or equivalent education/experience.
• Previous experience as General Manager or Assistant General Manager at a similar size and type of hotel.
• Previous experience as Department Head at the same facility.
• Advanced knowledge of the hospitality and business management fields.
• Considerable working knowledge of other major areas and the skill to integrate and communicate that information.
• Ability to study, analyze, and interpret complex activities or information to improve practices or develop new approaches.
• Ability to make decisions with only general policies and procedures for guidance.
• Highly developed communication skills to negotiate, convince, sell, and influence others.
• Excellent speech and written skills.
• Excellent literacy skills necessary for reports, policies, and procedures.
• Vision ability to visually inspect the hotel.
• Mobility to walk through the front and back of the hotel.
• Physically able to regularly inspect all areas of the interior and exterior of the facility.

Nice To Haves

• Climbing approximately 20-30 steps 10% of the week.

Responsibilities

• Lead the Executive Committee using a participative style, coordinating departmental operations and assisting in problem-solving.
• Develop and assure achievement of the annual operating budget, including revenues, costs, and profits.
• Set quarterly priorities and objectives for department heads with action plans and follow-up.
• Perform monthly forecasting of operating staff and cost expenditures, and business planning.
• Conduct monthly P&L statement critiques to correct problems, ensure spending alignment, and plan for future business.
• Develop a high level of staff morale and loyalty to reduce turnover and increase employee engagement.
• Communicate, counsel, and assist in staff development, maintaining an open-door policy for all hourly personnel.
• Conduct performance appraisals and personal development plans for management staff, addressing substandard performance.
• Ensure all hotel management meets experience, knowledge, and ability requirements.
• Review and assure adherence to cost controls to protect hotel property and assets.
• Review wage and salary increases for compliance with company policies.
• Conduct quarterly reviews of future bookings and sales, identifying weak periods and implementing yield management practices.
• Conduct quarterly reviews of pricing for rooms, restaurant, lounge, and banquet areas, implementing timely price increases.
• Regularly inspect guest rooms, public areas, back of house, and banquet setups, developing corrective action lists.
• Establish and implement guest service standards for all departments, reviewing and identifying corrective actions.
• Ensure an ongoing program for regular repair and upkeep of the facility, landscape, and equipment through a preventive maintenance program.
• Develop and monitor the implementation of the annual sales and marketing plan.
• Review sales solicitation activities, room night productivity, and group room rates, taking corrective action and guiding as needed.
• Evaluate market mix to position the hotel for increased business.
• Participate in sales solicitation of key accounts.
• Monitor the success of F&B promotion programs and sales levels, taking corrective actions.
• Maintain credit policies at Front Office, Sales, and Catering, supervising collections and reviewing aging reports.
• Regularly review Front Office results to maximize room revenue and initiate solutions for problem areas.
• Represent the hotel in the local community, positioning it as a supportive corporate citizen.
• Assure full implementation of all Company policies and procedures throughout the hotel.

Benefits

• Eligible to participate in Sage bonus plan
• Unlimited paid time off
• Medical, dental, & vision insurance
• Eligible to participate in the Company’s 401(k) program with employer matching
• Health savings and flexible spending accounts
• Basic Life and AD&D insurance
• Company-paid short-term disability
• Paid FMLA leave for up to a period of 12 weeks
• Employee Assistance Program
• Great discounts on Hotels, Restaurants, and much more.
• Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral.