Front Desk Agent
ST JOE RESORT OPERATIONS LLC • Rosemary Beach, FL29d • Onsite
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Front Desk Agent at The Pearl Hotel
ST JOE RESORT OPERATIONS LLC•Rosemary Beach, FL
•Onsite
About The Position
The Front Desk Agent checks hotel guests in and out and helps ensure they have an enjoyable experience. The role welcomes guests, answers questions and phone calls, provides information about the hotel and surrounding area, and assists with requests and concerns. The agent also handles payments and account records, coordinates with housekeeping, and supports guest services such as recommendations, luggage storage, and transportation arrangements.
Requirements
- Sufficient education and literacy to identify and read product labels and communicate with guests about job-related needs.
- Detail-oriented and thorough.
- Ability to perform consistent work to the highest standards.
- Ability to remain discreet and respect guest privacy.
- Ability to interact with guests in a pleasant, friendly manner.
- Strong communication skills and ability to communicate clearly and professionally.
- Ability to operate Microsoft Office applications effectively.
- Familiarity with resort check-in software.
- Knowledge of surrounding areas and attractions.
- Ability to build and maintain professional relationships with local service providers.
- Ability to resolve guest issues promptly, professionally, and in a friendly manner.
- Ability to stand and move throughout the front office and lobby while performing essential job functions.
- Ability to lift up to 25 lbs.
Nice To Haves
- Previous customer experience.
- Previous hospitality experience.
- Ability to read, write, speak, and communicate in basic English.
Responsibilities
- Register guests and accommodate requests whenever possible.
- Handle check-in and check-out.
- Take payments and resolve billing issues.
- Post changes to appropriate guest accounts.
- Maintain accurate records of guests who have checked in and out.
- Answer phones and respond to emails in a professional and friendly manner.
- Answer guest questions and provide helpful information about the hotel or resort, available rooms, rates, and amenities.
- Anticipate and address guest needs, resolving problems and complaints.
- Recommend activities and restaurants.
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, such as wedding guests.
- Upsell additional facilities and services when appropriate.
- Liaise with housekeeping to ensure rooms are clean, tidy, and furnished to accommodate guests’ needs.
- Store guests’ luggage and arrange transportation as needed.
- Maintain a clean and tidy front desk area.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
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