Hotel Front Desk Jobs

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Dual Front Desk/Guest Services - Hotel Goodwin & Ironworks Hotel

Geronimo Hospitality GroupBeloit, WI
Onsite

About The Position

STEP INTO THE BIG LEAGUES Geronimo Hospitality Group ain't your normal work environment. We are a collection of award winning boutique hotels, restaurants and clubs with cool people who believe THE STATUS QUO SUCKS and we do everything we can to live by that motto. At Geronimo Hospitality Group, we don’t raise the bar. We are the bar. We create destinations, not pit stops, and we’re looking for people who are ready to join a team that pushes boundaries and values hard work every day. IRONWORKS HOTEL The Ironworks Hotel is a luxury boutique hotel located on the banks of the Rock River in downtown Beloit. The hotel is home to one of the area's best restaurants, Merrill and Houston's Steak Joint, and is within walking distance of many other area attractions and night life. It’s a place for people to work hard, play hard, and come together. HOTEL GOODWIN A chic, classic hotel inspired by the 19th century Goodwin House, Hotel Goodwin is an impeccable mixture of history and modern luxury. We’re a distinctive hotel with a refined signature edge that celebrates the individual style of our guest while offering truly genuine service…with the right amount of the unexpected. In this role, you’ll be a key part of our team, ensuring that every guest leaves with a lasting impression. Your voice matters here—use it to build the future, make an impact, and continuously improve the guest experience. Often a guest's first impression of a property is the result of the Guest Services Representative's skills and abilities. You will provide a variety of guest services while working in the lobby or reception areas of the hotel. The position is challenging, varied and offers the opportunity to work flexible hours and to meet many new people.

Requirements

  • You have a high school diploma or equivalent
  • You have excellent communication skills and a professional attitude
  • You have effective conflict management and decision making abilities
  • You have the ability to use a variety of computer applications
  • U.S. Work Authorization (required)

Nice To Haves

  • You have previous experience in customer service

Responsibilities

  • Process guest arrivals and departures, including all necessary payments
  • Handle & coordinate room assignments and pre-arrivals
  • Handle guests' concerns
  • Offer referral for services and handle requests for information
  • Handle and store luggage
  • Assist with the check-in and check-out of groups and tours
  • Assist other departments as required
  • Perform other duties as assigned

Benefits

  • Employee Discounts
  • Paid Time Off
  • Training & Development Opportunities
  • 401K
  • Medical Benefits
  • 24/7 Online Care
  • Pet Insurance

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