LEGOLAND CA Hotel Front Desk Host- Part Time
Merlin Entertainments•Carlsbad, CA
•$20 - $20•Onsite
About The Position
Front Desk Agents are responsible for acting as the face of the Resort, answering and responding to internal and external guest needs and deliver outstanding guest service and financial profitability. Candidates must be 18+ for this role.
Requirements
- Must be 18+ for this role.
- Ability to speak the English language clearly and fluently.
- Provide excellent customer service and maintain a professional demeanour.
- Ability to communicate effectively with others both verbally and written.
- Must have excellent guest service skills, proven conflict resolution skills, and proven leadership skills to drive initiatives to improve the team and the business.
- Ability to stand for long periods of time.
- Must be able to work a flexible schedule including evenings, weekends, and holidays.
Nice To Haves
- 1 – 3 years of Hotel front desk experience preferred.
- Experience in OPERA property management system or equivalent.
- Ability to speak Spanish fluently.
Responsibilities
- Welcome guests into the resort with a genuine warm welcome.
- Deliver a dynamic customer service experience by assisting guests with check in/checkout process and inquiries.
- Work under pressure and in a fast environment.
- Work effectively in a team environment.
- Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is provided.
- Maintain and improve the quality of the guest experience.
- Process all payments according to established hotel requirements.
- Provide information and assistance to all guests and visitors.
- Provide prompt, courteous and efficient handling of all requests for guest room reservations, changes, cancellations and information.
- Provides prompt, courteous and efficient handling of all incoming calls and assistance for outgoing calls that transpire through PBX.
- Play an integral part in assisting with emergencies, (fire, medical, power/system failure) by contacting the designated personnel for immediate assistance.
- Assist guest services, safety services, housekeeping, and engineering team.
- Maintain confidentiality of all guests.
- Multitask and prioritize departmental functions to meet deadlines.
Benefits
- Company paid holidays
- Great benefits package
- Free tickets to Merlin attractions globally
- 30% discount in our retail shops and restaurants.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
