Bilingual Customer Service Technical Representative
AV Staffing Solutions • Plainview, NY56d • $17 • Remote
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Bilingual Customer Service Technical Representative (Fluent - Spanish/English)
AV Staffing Solutions•Plainview, NY
•$17•Remote
About The Position
We’re recruiting on behalf of an IT implementation company’s new Call Center for FLUENT Spanish/English Customer Service & Technical Support Representatives. This is a fully remote role supporting a 365-day, 24/7 call center . Recent Computer Science, IT, or related grads are strongly encouraged to apply.
Requirements
- Fluent Spanish & English (spoken and written)
- 1+ year of customer service experience (call center/help desk preferred)
- Comfortable with basic technical troubleshooting (internet/Wi-Fi/devices)
- Strong typing and multitasking skills (navigate multiple systems while assisting customers)
- Professional, patient, and calm with upset or frustrated customers
- Willing to work overnights, weekends, and rotating schedules in a 24/7 environment
- Must live in NY State or Florida (preferably in the Plainview, NY or Ocala, FL area)
- Reliable wired internet and a quiet, distraction-free workspace
Responsibilities
- Provide excellent customer service via phone and chat in Spanish and English
- Greet customers, verify accounts, listen carefully, and show empathy
- Troubleshoot internet, Wi-Fi, and basic device issues (Level 1–2 support)
- Use tools such as Freshdesk, Sonar CRM and other internal systems
- Document all interactions accurately and follow procedures/SLAs
- Escalate complex issues to senior technicians when needed
Benefits
- Remote work with a customer-focused, remote-friendly team
- Opportunity to build both customer service and technical support skills
- Supportive team environment
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
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