Digital Support Specialist
About The Position
San Diego Community Power (SDCP) is looking for a Digital Support Specialist who ensures employees have a smooth experience with digital tools and technologies used in today's workplace. This role provides multi-channel technical support, resolves hardware and software problems, delivers training, implements digital workplace improvements, and collaborates across teams to boost productivity, collaboration, and user satisfaction. The Specialist also supports digital adoption initiatives, system improvements, and ongoing development across the digital workplace environment. This role involves offering technical support, troubleshooting issues, training staff, and optimizing digital platforms to improve productivity and teamwork.
Requirements
- Proficiency with Windows, MacOS, and mobile platforms.
- Strong knowledge of Microsoft 365, Teams, SharePoint, and other collaboration tools.
- Experience help with desk software and ticketing systems.
- Excellent troubleshooting, problem-solving, and communication skills.
- Strong interpersonal skills and a customer-service mindset.
- Ability to manage multiple priorities in a fast-paced environment.
- Continuous learning mindset and interest in emerging digital tools and trends.
- Collaborative and able to work effectively across teams and departments.
Nice To Haves
- Experience in the energy sector and/or supporting the implementation of programs funded by California state agencies (e.g., California Public Utilities Commission, California Energy Commission, California Air Resources Board).
- Ability to effectively represent the organization in various professional settings, from local to national levels, such as conferences, workshops, and executive meetings.
- CompTIA A+, Microsoft 365 Certified, ITIL Foundation, or comparable credentials.
Responsibilities
- Technical Support & Incident Management
- User Enablement & Training
- System Administration, Monitoring & Optimization
- Collaboration Tools & Digital Services
- Communication, Feedback & Continuous Improvement
- Project & Implementation Support
- Security & Compliance
- Soft Skills
Benefits
- Paid Time Off : 80 hours of accrued paid time off per year, and 48 hours per year of accrued paid sick leave.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
