Health Specialist Jobs

About The Position

Requirements

• Strong aptitude for learning new technology and software systems.
• Strong organizational skills with the ability to balance multiple workloads throughout the day while maintaining attention to detail.
• Proven ability to remain calm, solution-oriented, and adaptable in a fast-paced environment.
• A positive attitude and self-driven motivation.
• Have the desire to learn, improve, and rise above expectations.

Nice To Haves

• Mental health or healthcare experience is not required. We provide comprehensive training.

Responsibilities

• Own the completion of clinical administrative requests across all Serenity locations, states, and providers, ensuring paperwork is accurate and completed efficiently following provider approval.
• Complete medical records requests within 30 days and strive for a 72-hour turnaround on other approved requests.
• Peer review team members’ paperwork to identify errors, improve accuracy, and maintain consistent quality standards.
• Support call center agents through internal chat by providing timely updates and answering questions about patients’ paperwork requests.
• Collaborate with providers, patients, and internal teams to resolve documentation needs and ensure requests are completed accurately and timely.

Benefits

• Competitive pay
• 90% employer-paid medical, dental, and vision insurance
• 401(k) retirement plan
• 10 PTO days to start, increasing to 15 after one year, plus 10 paid holidays
• Employee referral bonuses
• Clear career growth opportunities into Supervisor, Clinical, and Operations roles
• Ongoing development and professional coaching