Health Education Specialist Jobs

About The Position

Requirements

• Two years of revenue cycle experience.
• Associate's degree in Health Administration preferred.
• EPIC certification in the area of responsibility preferred.

Nice To Haves

• Associate's degree in Health Administration.
• EPIC certification in the area of responsibility.

Responsibilities

• Operationalize and maintain revenue cycle education programs and align educational resources with strategic focus areas.
• Plan, organize, and lead training initiatives for new hires and existing staff, including revenue cycle-wide onboarding and additional training for the designated focus area.
• Plan, coordinate, and lead internal in-services and educational programming for revenue cycle staff in the designated area of focus.
• Develop training tools and staff assessment materials, including manuals, presentations, scripts, competency tests, tip sheets, and evaluation rubrics.
• Coordinate with WakeMedU to create, select, or deploy e-learning and web-based training materials as needed.
• Train staff to use systems and applications relevant to their duties, as well as e-learning technology and web-based educational offerings.
• Ensure staff meet departmental education requirements and stay current on changes affecting their job functions.
• Identify training opportunities, participate in improvement plans, and work with IS to implement Epic system fixes and enhancements.
• Maintain departmental employee records related to training requirements, corrective action plans, and core competencies.
• Assist the Manager of Revenue Cycle Education with analyzing organizational and individual performance trends and refining training programs.
• Keep the Manager of Revenue Cycle Education informed of quality assurance and training activities through weekly, monthly, and quarterly reports.
• Assist the IS team with system testing and education and serve as a resource to departmental leadership on staff development.