Front Desk Jobs

About The Position

Requirements

• High school diploma or equivalent required
• Minimum 1–2 years of front desk, medical office, or healthcare experience preferred
• Strong customer service and interpersonal skills
• Excellent attention to detail and organizational abilities
• Ability to multitask and work efficiently in a fast-paced environment
• Proficiency with electronic medical records (EMR) systems and basic office software

Nice To Haves

• Experience in a surgery center or ophthalmology practice is a plus

Responsibilities

• Greet patients and visitors in a professional, courteous, and compassionate manner
• Verify patient identity, demographics, and appointment details
• Ensure all required forms and consents are completed accurately prior to procedures
• Provide clear instructions regarding check-in, wait times, and next steps
• Scan, upload, and maintain accurate patient records in the electronic health system
• Ensure compliance with HIPAA and confidentiality standards
• Collect co-pays, deductibles, or outstanding balances as required
• Communicate financial policies and answer basic billing questions
• Coordinate with clinical staff to ensure smooth patient flow and timely procedures
• Notify appropriate departments of patient arrivals or delays
• Answer phones and direct calls to appropriate departments
• Manage front desk operations including file organization and supply monitoring
• Maintain a clean, organized, and professional reception area