Full Time Year Round Overnight Front Desk Agent

Cliff House Maine•York, ME

2d•Onsite

About The Position

You will be an integral member of the front office team that creates distinctively different and authentic experiences for our guests. You will warmly greet guests and assist them with their travel itinerary, reservations, and overall guest experience details. You will be able to promote hotel services and amenities to the guests, and connect the guest to local and authentic experiences in the community. The Hotel overnight front desk agent attends to guests’ needs, included, but not limited to, registration, checkout, and cashiering.

Requirements

Excellent guest service skills
Excellent verbal and written communication skills
Proficiency with computers
Ability to work 3rd shift and weekends
Ability to stand, walk and lift up to 25 lbs

Nice To Haves

Previous front desk agent or night audit experience preferred
Knowledge of Opera a plus

Responsibilities

Use your exceptional written and verbal communication skills to provide ideas about guest amenities and experiences, and organize itineraries and reservations on their behalf.
Utilize the freedom to go beyond to become an expert in the local community and confidently connect vistors to unique and unforgettable experiences in the local area.
Share your personal passions and knowledge of the services and amenities available to guests to help them feel at home.
Collaborate with team members to communicate what you see and hear to staff and management to ensure the guests’ needs are being met.
Have an impeccable eye for detail to ensure accuracy and efficiency.