Overnight Front Desk Agent

Hilton Grand Vacations • Orlando, FL

1d • Onsite

About The Position

As a Front Desk Agent, you would be responsible for ensuring that every interaction with an owner or guest is a positive and memorable experience while checking them in and out of the property and responding to their requests. This role involves inputting information into the computerized reservations’ system to update and maintain records, accessing a reservation system to resolve unit availability, and assisting guests with reservations or changes. The agent will also generate invoices, collect monies due through the rental program and merchandise sales, maintain safety deposit boxes, and receive housekeeping and maintenance requests. Additionally, the role requires preparing and restocking the front desk with supplies, preparing arrival packets, providing information on area attractions and resort amenities, and typing correspondence and reports for management as needed.

Requirements

• Proficient English language/interpersonal skills with the ability to communicate both verbally and in writing.
• A courteous, professional attitude and presentation needs to prevail when handling upset guests and difficult situations.
• Flexibility to adapt to schedule changes and cover shifts in short notice to meet business demands.
• Ability to multi-task responsibilities and prioritize duties to meet organizational deadlines and demands.
• 6 months’ Customer Service Experience.

Nice To Haves

• Front Desk/Guest Services Agent
• Cash/credit card transactions
• Resort Hospitality or related industry

Responsibilities

• Ensure that every interaction with an owner or guest is a positive and memorable experience while checking them in and out of the property and responding to their requests.
• Inputs information into the computerized reservations’ system to update and maintain records.
• Accesses a reservation system to resolve unit availability and assists guests with reservations or changes as the need arises.
• Generates invoices and collects monies due through the rental program and through merchandise sales.
• Maintains safety deposit boxes.
• Receives housekeeping and maintenance requests or work orders and contacts accurate departmental personnel.
• Prepare and consistently restock the front desk with supplies including preparing arrival packets.
• Provides information on area attractions and resort amenities.
• Type correspondence and reports for management as needed.

Benefits

• medical
• dental
• vision insurance
• 401K plan
• Paid Time Off (PTO) program
• extraordinary travel benefits
• Day 1 Health Benefits Eligibility
• Excellent health care options, including medical, dental, and vision
• Recognition Programs and Rewards
• Travel Discounts Program
• Outstanding Paid Vacation Program and Paid Sick Days
• Employee Assistance Program that supports your physical and mental wellbeing
• 401(k) program with company match
• Tuition reimbursement programs
• Employee Stock purchase program
• Numerous learning and advancement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed