Front Desk Supervisor
About The Position
Do you have a passion to create memorable moments by WOWing guests and co-workers with your gift of hospitality, creativity and leadership style? You could be the Front Desk Supervisor we are seeking! This role involves assisting the Front Office Manager in the day-to-day operations of the front desk while ensuring 100% guest satisfaction. Responsibilities include warmly welcoming and registering guests, assisting with guest departures while providing prompt and courteous service, ensuring the guest stay meets Hilton's Brand Standards, and resolving any guest issues. The role also involves assisting with the supervision and training of the front office staff and acting as Manager on Duty (MOD) when required.
Requirements
- MUST have previous hotel front desk supervisory experience or hotel front desk experience
- Outstanding guest service skills; Strong hospitality skills
- Ability to read, listen and communicate effectively in English, both verbally and in writing.
- Must be able to work a flexible schedule of AMs and PMs
- Must be able to work Saturdays, Sundays and Holidays
- Neat and professional appearance
Nice To Haves
- OnQ or PEP and Hilton experience preferred
Responsibilities
- Assisting the Front Office Manager in the day to day operations of the front desk while ensuring 100% guest satisfaction.
- Warmly welcome and register guests, to assisting with guest departures while providing prompt and courteous service.
- Ensuring the guest stay meets Hilton's Brand Standards.
- Resolving any guest issues.
- Assist with the supervision and training of the front office staff.
- Will act as MOD when required.
Benefits
- Vacation, Sick and Holiday Pay
- 401(k) with company match of 4%
- Medical, Dental, Vision and Life Insurance
- Short and Long Term Disability
- Voluntary Critical Illness, Voluntary Hospital and Voluntary Accident Insurance
- Hilton Team Member Travel Discounts
- Free Uniforms, Safety Shoes and Team Member Parking
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
