Front Desk Coordinator

Columbus Aesthetic & Plastic Surgery • Gahanna, OH

61d • $17 - $19 • Onsite

About The Position

CAPS is the premier MedSpa in Central Ohio, and we’re seeking a Front Desk Coordinator to join our distinguished team. This is your opportunity to be part of a dynamic organization that blends medical excellence with beauty, aesthetics, and wellness. At CAPS, we deliver the highest quality of care in an environment that fosters trust, embraces innovation, and prioritizes an exceptional patient experience. CAPS operates four locations, including a state-of-the-art Surgery Center! We are seeking a Front Desk Coordinator responsible for answering telephones, scheduling patient appointments, and providing exceptional service to every patient present in our office. This is a fully onsite role. You will partner with Patient Experience Leads and the Patient Experience Director to ensure a best-in-class patient experience, assist clinical teams by verifying patient insurance coverages, collecting payments and copayments, and performing all duties related to registering patients. You’ll provide information and communicate with various departments regarding front desk activity.

Requirements

• Previous experience in customer service and front desk roles.
• Experience in aesthetics, dermatology, cosmetology, and/or healthcare industries preferred, but not required.

Responsibilities

• Answer incoming calls promptly, screen calls, take messages, and provide information.
• Schedule and update patient appointments throughout the day.
• Check voicemail from the previous evening.
• Greet patients and other visitors in the CAPS waiting area.
• Manage patient registration forms, HIPAA acknowledgment, and insurance verification.
• Collect payments and copayments, reconciling and delivering to the Billing Team.
• Maintain a neat and professional reception and retail area.
• Use the computer system accurately for scheduling and patient check-ins/outs.
• Exhibit professionalism in all interactions with patients and staff.
• Perform other duties as assigned.

Benefits

• medical
• dental
• vision
• paid time off
• holidays
• 401(k) with profit sharing
• company-paid life insurance
• employee assistance program
• employee discounts
• tuition reimbursement
• professional development assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed