Front Desk Jobs

About The Position

Requirements

• High school diploma or GED.
• Two years previous customer service and/or administrative office experience required.
• Intermediate level computer skills required using Word, Excel and other software systems.
• CPR, First Aid and AED certification required.

Nice To Haves

• Some college preferred.

Responsibilities

• Answers telephones, responds to inquiries, takes messages and screens and directs phone calls in a professional manner.
• Processes student registrations using effective sales/customer service techniques.
• Schedules and manages birthday/pool parties. Supervises birthday party staff.
• Resolves customer concerns/complaints using a professional approach.
• Assists clients with purchases of merchandise and vending.
• Greets parents and students as they report to the front desk. Checks in students on the attendance tracking system.
• Maintains cleanliness of the front desk area, snack shack area, changing areas, restrooms, and observation area.
• Monitors snack shack area and provides guidance to snack shack staff.
• Checks voicemail and email correspondence and responds in a timely manner.
• Updates informational displays with accurate and timely promotions and literature.
• Provides occasional administrative support for management personnel to include the General Manager, and the Asst. General Manager.
• Makes collection calls to resolve open account problems.
• Prepares twice daily student lesson schedules for use by instructors and management staff.
• Enforces safety rules and regulations to prevent accidents. Administers first aid when necessary.

Benefits

• Dental insurance
• Employee discounts
• Flexible schedule
• Free food & snacks
• Free uniforms
• Health insurance
• Opportunity for advancement
• Training & development
• Vision insurance