Front Desk Associate
Shaner Hotels • Huntington, WV28d • Onsite
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Front Desk Associate | Huntington DoubleTree
Shaner Hotels•Huntington, WV
•Onsite
About The Position
The Front Desk Associate is responsible for handling guest complaints to ensure guest satisfaction, processing all check-ins and check-outs according to established hotel requirements, and adhering to payment, cash handling, and credit policies/procedures. This role also involves generating, printing, and distributing daily reports to designated departments/personnel and resolving discrepancies on the room status report with Housekeeping. Additional duties may be assigned.
Requirements
- High school graduate or equivalent.
- Minimum one year customer service experience.
- Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
- Computer experience preferred.
- Bilingual English/Spanish a plus.
- Knowledge of local activities and attractions appropriate for clientele.
Nice To Haves
- Previous hotel experience preferred.
Responsibilities
- Handle guest complaints ensuring guest satisfaction.
- Process all check-ins and check-outs according to established hotel requirements.
- Adhere to payment, cash handling and credit policies/procedures.
- Generate, print, and distribute daily reports to designated departments/personnel.
- Resolve discrepancies on the room status report with Housekeeping.
- Provide superior guest services including check-in/check-out hotel guests courteously and efficiently.
- Process all payments according to established hotel requirements.
- Provide information and services to any guest or visitor in a friendly, professional manner.
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
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