Front Desk Associate

Homewood Suites/ Tru by Hilton Albany Crossgates Mall•Town of Guilderland, NY

31d

About The Position

Maine Course Hospitality Group is hiring a Front Office Associate to welcome guests, manage reservations, handle check-ins and check-outs, and deliver outstanding customer service. The role supports smooth front desk and hotel operations and helps create a positive first impression and a professional, efficient experience throughout each guest’s stay. The position involves front desk operations, guest payment processing, answering calls, assisting with room selection and upgrades, coordinating room readiness with Housekeeping, and sharing information about hotel amenities and local attractions. The associate is expected to maintain clean, organized, and safe work areas, communicate with management and hotel departments, and follow company policies, procedures, and safety standards. Maine Course Hospitality Group describes its culture as built on Fun, Family, Integrity, and Respect, and is committed to positively impacting the lives of its guests and team. It is an equal opportunity employer committed to an inclusive environment.

Requirements

Strong guest service and hospitality skills.
Excellent verbal and written communication skills.
Basic computer skills and ability to learn hotel property management and reservation systems.
Strong attention to detail and accuracy, and ability to multitask.
Positive attitude, professional appearance, and reliable attendance.
Ability to stand and walk for extended periods and lift 35–50 pounds as needed.
Availability to work a flexible schedule, including nights, weekends, and holidays.

Nice To Haves

Previous front desk, hotel, or customer service experience is preferred.

Responsibilities

Greet and welcome guests with excellent customer service.
Manage front desk operations, including check-in, check-out, and reservation management.
Process guest payments accurately, handle cash and credit cards, and complete daily balancing.
Answer incoming calls professionally and follow company sales and service standards.
Assist guests with room selection, room upgrades, and brand program enrollment.
Handle room and rate changes according to hotel policies and guest needs.
Review VIP arrivals and special requests, and ensure guest notes are accurate.
Coordinate with Housekeeping regarding room status and readiness.
Provide information about hotel amenities, services, and local attractions.
Maintain clean, organized, and safe work areas.
Communicate effectively with management and all hotel departments.
Represent MCHG positively and professionally when interacting with guests and the community.
Follow company policies, procedures, and safety standards.