Front Desk Jobs in Detroit, IL

About The Position

Requirements

• College diploma or equivalent experience.
• 1–3 years of experience in front desk, office coordination, or administrative support within a professional environment.
• Exceptional organizational skills with the ability to manage competing priorities.
• Strong interpersonal and communication skills; confident interacting with senior leaders and external stakeholders.
• High level of discretion and ability to handle confidential information.
• Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint).
• Aptitude for learning new systems and technology.
• Strong judgment, problem‑solving skills, and attention to detail.
• Proactive mindset with a high sense of ownership and accountability.

Responsibilities

• Serve as the first point of contact for all visitors and employees, delivering a polished, professional, and welcoming front‑of‑house experience.
• Manage incoming calls and inquiries, directing them appropriately and responding with sound judgment and discretion.
• Maintain a presentable, organized reception and common areas reflective of Fengate’s brand and culture.
• Coordinate logistics for internal and external meetings, including boardroom scheduling, setup, breakdown, catering, and technology readiness.
• Oversee daily office operations, including supply management, kitchen and snack programs, mail and courier services, and workspace readiness.
• Liaise with Property Management and third‑party vendors to coordinate repairs, maintenance, cleaning, and building services.
• Support office reconfigurations, renovations, furniture moves, IT installations, and offsite storage coordination, including inventory tracking and clean‑up initiatives, by coordinating access, logistics, and on‑site execution.
• Maintain awareness of office security protocols and support business continuity and emergency response procedures, escalating issues promptly and appropriately.
• Maintain and update front desk procedures, Standard Operating Procedures (SOPs), vendor lists, and operational documentation; identify and implement opportunities to improve efficiency, consistency, and employee experience.
• Support coverage planning and continuity, including coordination of backup coverage when required.
• Process operational invoices and track expenses in alignment with budgets and Internal Operations controls.
• Act as custodian for corporate assets where applicable (e.g., access cards, keys, equipment, credit card distribution).
• Provide cross‑office support as needed, collaborating with Front Desk and Office Coordinators to ensure consistency across locations.
• Support HR and IT with onboarding and offboarding processes to ensure a seamless employee experience.
• Support the planning and execution of in‑office events and firm initiatives.
• Act as a key in‑office support partner to business units, executives, and executive assistants.