Front Desk Supervisor
Gulph Creek Hotels • King of Prussia, PA32d • Onsite
Front Desk Jobs in Detroit, IL
9,960 jobs found — updated daily
Front Desk Clerk
Foundation Communities Inc • Austin, TX32d • $0 - $19 • HybridFront Desk Receptionist
Touchmark • Spokane, WA32d • OnsiteFront Desk Agent
O'Reilly Hospitality Management LLC • Frisco, CO32d • $0 - $25 • OnsiteFront Desk Receptionist
Rividium • Vienna, VA32dFront Desk Representative
Stretch Zone - 1013 • The Villages, FL32d • $12 - $15 • OnsiteFront Desk and Sales Associate
Goldfish Swim School - Oakdale, Eagan, and Lakeville • Eagan, MN32d • $14 - $18 • OnsiteFront Desk Team Member
OrthoSynetics Inc • Town of Guilderland, NY32d • OnsiteFront Desk Coordinator
Pediatrica Health Group • Ponte Vedra Beach, FL32dFront Desk Associate
Hand & Stone - 4301 W William Cannon - Austin, TX • Austin, TX32d • OnsiteFront Desk Coordinator
Monarch Medical Management • Marrero, LA32d • OnsiteOvernight Front Desk Manager
Marriott • Houston, TX33d • OnsiteFront Desk Staff
HealthFitness • Gurnee, IL33d • OnsiteFront Desk Attendant
Colonial Williamsburg Foundation • Williamsburg, VA33d • OnsiteFront Desk
Gold's Gym - East Tennessee LLC • Chattanooga, TN33d • $10 - $12 • OnsiteFront Desk Agent
GEN HOTELS • Lafayette, IN33d • OnsiteFitness Front Desk
Best Western Lumberton • Lumberton, NC33d • OnsiteFront Desk Coordinator
Title Financial Corp • Great Falls, MT33d • OnsiteFront Desk Coordinator
IVX Health • Santa Rosa, CA33d • OnsiteFront Desk Agent
Auberge Collection • Washington, CT33d • Onsite
Front Desk Supervisor
Gulph Creek Hotels•King of Prussia, PA
•Onsite
About The Position
We are seeking a highly motivated and experienced Front Desk Supervisor to join our team at the Home 2 Suites Bordentown! The Front Desk Supervisor is primarily responsible for the success of the Front Desk Operations, for ensuring that guest satisfaction and quality standards are met and for managing all areas within the Front Desk, Guest Services, Reservations and PBX according to brand standards. The Front Desk Supervisor is also charged with displaying exemplary performance for staff to follow. Seeking an individual with Leadership and supervisor experience.
Requirements
- Leadership and supervisor experience
Responsibilities
- Maintains guest service as the driving philosophy of the operation
- Personally demonstrates a commitment to guest service in responding promptly to guests’ needs
- Committed to making every guest is satisfied
- Meets or exceeds guest satisfaction measures
- Ensures hotel standards and services contribute to the delivery of consistent guest service
- Implements and demonstrates the Gulph Creek Hotels pillars on a daily basis.
- Lead by example by responding to guest requests and concerns in a way that ensures customer satisfaction and repeat business
- Complete thorough research to resolve customer complaints in the most effective and efficient manner possible
- Use previous experience, good judgment, and the Gulph Creek Pillars to guide your decision making. Be prepared to revise your approach as new information is discovered
- Exceptional Service skills and standards
- Direct daily activities at the Front Desk, Guest Services, Night Audit, PBX and Reservations
- Schedule according to the needs of the operation, ensuring proper coverage primary PM Shift
- Handles collection efforts of all in-house balances and notifies management of potential liabilities
- Balances all cash, check, credit card and ledger accounts through verification, shift reports and performs audit functions if assigned
- Serve as Manager-on-Duty
- Comply with all standards and regulations to encourage safe and efficient hotel operations
- Attend regular stand-up and staff meetings
- Establish and maintain professional demeanor and standards of performance of all Front Office staff
- Maintain regular attendance in compliance with company policy and be available to work on a regular basis
- Maintain high standards of personal appearance and grooming in accordance with company policy
- Approach all encounters with guests and employees in a friendly, service-oriented manner
- Remain calm and alert in emergency situations, ensuring guest and team safety
- Assist with covering shifts to ensure proper coverage, if needed
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Job Search Resources
Build a Resume for Front Desk
The resume builder that gets results.
- Get clear feedback so you look as qualified as you are
- Align your resume with the job to get further in the process, faster
- Take the guesswork out of resume writing
