FRONT DESK AGENT
Texas Western Hospitality Group•Laredo, TX
•Onsite
About The Position
Join Our Team! Tru by Hilton Laredo North is looking for a friendly, dependable, and guest-focused Front Desk Agent to join our team. If you enjoy helping people, creating a positive guest experience, and working in a fast-paced hotel environment, we’d love to meet you!
Requirements
- Friendly, professional, and positive attitude.
- Excellent customer service and communication skills.
- Reliable attendance and punctuality.
- Ability to remain calm and professional in a fast-paced environment.
- Comfortable working independently and as part of a team.
- Basic computer skills and ability to learn hotel systems.
Nice To Haves
- Previous hotel or customer service experience is preferred but not required.
Responsibilities
- Welcome guests with a friendly and professional attitude.
- Check guests in and out accurately and efficiently.
- Answer phones, assist with reservations, and respond to guest questions.
- Handle guest requests, concerns, and service recovery professionally.
- Process payments and maintain accurate guest accounts.
- Provide information about hotel amenities, local attractions, and services.
- Communicate effectively with Housekeeping, Maintenance, and Management.
- Maintain a clean, organized, and welcoming front desk area.
- Follow Hilton and hotel policies, procedures, and brand standards.
- Protect guest privacy and handle sensitive information appropriately.
- Assist with other hotel duties as needed.
Benefits
- Employee Travel Benefits
- Opportunities for growth and advancement
- Training and development
- Team-oriented work environment
- Opportunity to build a career in hospitality
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
