Front Desk Coordinator
The Joint Chiropractic • Goodlettsville, TN31d • $18 - $19 • Onsite
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Front Desk Coordinator - Goodlettsville, TN
The Joint Chiropractic•Goodlettsville, TN
•$18 - $19•Onsite
About The Position
The Front Desk Coordinator provides customer service and administrative support at a The Joint Chiropractic clinic. The role focuses on welcoming and checking in members and patients, managing patient flow, answering calls, processing transactions, and keeping patient accounts current and accurate. A primary responsibility is gaining memberships and meeting sales goals by confidently presenting memberships, visit packages, wellness offerings, services, promotions, and marketing opportunities. The coordinator also re-engages inactive members, helps attract new patients, maintains an organized and clean clinic workspace, and supports positive relationships and shared goals with the team. The posting lists a starting pay of $17 per hour, plus potential bonus incentives, and notes potential work at multiple clinics. The position is with an independent franchisee, which sets its own employment terms and benefit programs.
Requirements
- High school diploma or GED.
- At least one year of previous sales experience.
- Strong phone and computer skills.
- Ability to prioritize and perform multiple tasks.
- Strong customer-service orientation and effective communication with members and patients.
- Ability to work cohesively with others in a fun, fast-paced environment.
- Ability to stand and/or sit for long periods of time.
- Ability to lift up to 50 pounds.
- Willingness to learn and grow, and to accept constructive criticism positively.
Nice To Haves
- Office management experience.
- Marketing experience.
Responsibilities
- Provide excellent service to members and patients.
- Gain memberships and meet sales goals; present and sell memberships and visit packages.
- Greet members and patients and check them in to see the Chiropractor.
- Answer phone calls.
- Complete transactions using point-of-sale software and ensure patient accounts are current and accurate.
- Participate in marketing and sales opportunities to attract new patients.
- Educate patients about wellness offerings and services, and share personal chiropractic experiences and stories.
- Manage the flow of patients through the clinic in an organized manner.
- Re-engage inactive members.
- Stay updated on membership options, packages, and promotions.
- Support team goals and create and maintain positive relationships with team members.
- Maintain clinic cleanliness and organize the workspace.
- Keep management apprised of member concerns and follow management policies, procedures, and direction.
- Uphold The Joint Chiropractic's core values of trust, integrity, excellence, respect, and accountability.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
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