Front Desk Coordinator - Hermitage, TN

The Joint Chiropractic•Nashville, TN

31d•Onsite

About The Position

The Front Desk Coordinator provides customer service and sales support at a The Joint Chiropractic clinic in Hermitage, Tennessee. The role focuses on greeting and checking in patients, managing patient flow, answering phone calls, maintaining accurate accounts, and presenting wellness services, memberships, and visit packages. The coordinator helps meet membership sales goals, re-engages inactive members, and participates in marketing and sales opportunities to attract new patients. The position requires working collaboratively in a fun, fast-paced clinic environment, maintaining a clean and organized workspace, and following management policies and direction. The coordinator is expected to support team goals, communicate effectively, respond appropriately to feedback, and uphold The Joint Chiropractic’s values of trust, integrity, excellence, respect, and accountability. Starting pay is $17 per hour, with bonus incentive potential; multi-clinic work may be available. The Joint Chiropractic is a retail healthcare business offering convenient and affordable chiropractic care. The applicant would work for a franchisee of The Joint Corp., which would be the applicant’s only employer. Franchisees are independent business owners and set their own employment terms, including wages and benefits, which may vary.

Requirements

High school diploma or equivalent (GED).
At least one year of previous sales experience.
Strong phone and computer skills.
Ability to prioritize and perform multiple tasks.
Strong customer service orientation and effective communication skills with members and patients.
Ability to work cohesively with others in a fun and fast-paced environment.
Ability to stand and/or sit for long periods of time.
Ability to lift up to 50 pounds.
Willingness to learn and grow.

Nice To Haves

Office management experience.
Marketing experience.

Responsibilities

Provide excellent service to members and patients.
Gain memberships to meet sales goals and present membership and visit package options confidently.
Greet members and patients and check them in to see the Chiropractor.
Answer phone calls.
Complete transactions using point-of-sale software and keep patient accounts current and accurate.
Manage patient flow through the clinic in an organized manner.
Educate patients about wellness offerings and services, and share personal chiropractic experiences and stories.
Participate in marketing and sales opportunities to attract new patients.
Re-engage inactive members.
Stay updated on membership options, packages, and promotions.
Recognize and support team goals and maintain positive relationships with team members.
Maintain clinic cleanliness and an organized workspace.
Keep management apprised of member concerns and follow management policies, procedures, and direction.
Accept constructive criticism positively and use it as a learning tool.
Uphold the company’s core values of trust, integrity, excellence, respect, and accountability.