Front Desk Agent Jobs

About The Position

Requirements

• Previous customer service experience required; hospitality experience preferred.
• Strong communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Basic computer proficiency; hotel property management system experience is a plus.
• Flexible schedule including evenings, weekends, and holidays.
• Professional appearance and positive attitude.
• Ability to stand for extended periods and occasionally lift up to 25 pounds.

Responsibilities

• Greet guests with a warm, professional, and friendly demeanor.
• Complete check-in and check-out procedures accurately and efficiently.
• Process room reservations, modifications, and cancellations.
• Respond promptly to guest requests, questions, and concerns.
• Maintain knowledge of resort amenities, dining options, local attractions, and special events.
• Coordinate with housekeeping, maintenance, and other departments to ensure guest satisfaction.
• Handle cash, credit card transactions, and daily balancing procedures.
• Resolve guest issues professionally and escalate concerns when appropriate.
• Promote resort services, amenities, and loyalty programs.
• Maintain accurate guest records using the hotel property management system.

Benefits

• Competitive hourly pay
• Medical, dental, and vision insurance
• Paid time off (PTO)
• 401(k) with company match
• Employee Assistance Program (EAP)
• Discounted room rates at Omni Hotels & Resorts nationwide
• Friends & Family hotel stay discounts
• Free associate meals during shifts (where applicable)
• Opportunities for career advancement and internal transfers throughout Omni Hotels & Resorts
• Comprehensive training and mentoring programs
• Access to the Omni Circle associate assistance foundation
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options