Front Desk Agent Fri-Sunday First Shift

SpringHill Suites Dayton Vandalia • Dayton, OH

68d

About The Position

The Front Desk Agent provides exceptional service to hotel guests throughout their stay. The role focuses on welcoming guests, ensuring smooth check-ins and check-outs, and responding to guest questions and issues in a friendly and efficient manner. The position is listed as Friday through Sunday, first shift. The role reports to Front Office Leadership, the Assistant General Manager, or the General Manager.

Requirements

• High school diploma or equivalent.
• Strong verbal and written communication skills.
• Basic computer skills.
• Knowledge of the hotel, its services, and the surrounding area.
• Ability to stand for extended periods, up to 8 hours.
• Ability to lift up to 15 lbs on occasion.
• Willingness to work flexible schedules, including nights, weekends, and holidays, as required by business needs.

Nice To Haves

• Prior experience in a customer service role is preferred.

Responsibilities

• Greet and welcome guests upon arrival, creating a positive first impression.
• Register guests in the hotel system and verify reservation, address, and payment details.
• Promote and enroll guests in the hotel loyalty program and recognize program members.
• Process check-in and check-out payments, manage a house bank, and accurately report daily receipts.
• Assist with guest service requests, including issuing keys, handling safety deposit boxes, and posting miscellaneous charges.
• Respond promptly to guest complaints, provide solutions, and escalate issues when necessary.
• Answer telephone calls courteously, provide accurate information, and handle reservations efficiently and accurately.
• Assist with hotel shuttle or transportation services.
• Assist guests with luggage upon arrival and departure.
• Provide helpful information about the local area, hotel services, and amenities.
• Manage requests for laundry, dry cleaning, messages, wake-up calls, mail, and faxes.
• Prepare for incoming VIP guests.
• Follow company Standard Operating Procedures and perform additional tasks as directed by the General Manager.
• Maintain a positive, cooperative attitude and communicate effectively with coworkers.
• Handle and account for keys properly.
• Follow emergency procedures and security policies.
• Protect the confidentiality of guest room numbers.
• Promote hotel amenities and upgrades to enhance guest experiences and increase revenue.
• Maintain a neat, clean, and well-groomed appearance in accordance with company standards.

Benefits

• Medical
• Dental
• Vision
• Flexible Spending Account (FSA)
• Health Savings Account (HSA)
• Basic Life Insurance and AD&D
• Voluntary Life Insurance
• Voluntary Short-Term Disability
• Voluntary Long-Term Disability
• Critical Illness, Hospital Indemnity, and Accident Plans
• Pet Insurance
• 401(k) Retirement Plan
• Paid Time Off (PTO), available as it is accrued

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED