Field Maintenance and Repair Technician
Smarte Carte • Cleveland, OH71d • $26 - $29 • Onsite
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Field Maintenance and Repair Technician - Cleveland, OH and surrounding area - Full-time
Smarte Carte•Cleveland, OH
•$26 - $29•Onsite
About The Position
Smarte Carte is hiring a Field Maintenance and Repair Technician to service and maintain equipment at locations in Cleveland, Ohio, and the surrounding area. The technician works a defined schedule at assigned locations within a set radius, such as malls and fitness clubs, and travels locally each day. The role involves maintaining equipment and supporting the financial and operational performance of the assigned area. Responsibilities include managing area P&L, making monthly collections, and repairing, cleaning, and maintaining strollers, carts, cart management units, massage chairs, and locker systems. Nights, weekends, and holidays may be required. Smarte Carte is a global provider of travel and leisure infrastructure solutions, serving airports, transportation hubs, entertainment destinations, retail locations, resorts, and fitness centers. The company operates equipment and services including luggage carts, smart lockers, mobility rentals, massage chairs, and guest and passenger services. It describes its workplace as diverse and inclusive and states that it focuses on environmental responsibility through recyclable equipment and reducing its carbon footprint.
Requirements
- At least 3 years of customer service experience.
- Basic understanding of electro-mechanical assembly, troubleshooting, and repair.
- Strong verbal and written communication skills.
- Ability to organize work and manage multiple priorities effectively.
- Mechanical, electrical, and diagnostic aptitude, including root-cause analysis.
- Valid driver's license.
- Ability to obtain an airport badge.
- Ability to lift 40 pounds to waist height; push or pull 75–100 pounds; bend and stoop; and walk and stand for long periods.
- Visual acuity and manual dexterity to perform mechanical and electrical repairs.
Nice To Haves
- At least 3 years of field-based product support experience in a route role; listed as preferred.
- Two-year associate or technical degree; listed as preferred.
- Strategic planning and thinking skills, business acumen, and a value-chain mindset.
- Proven success in an operational environment.
- Ability to build relationships with external constituents, including customers and facility management, and work across a range of capabilities and personalities.
Responsibilities
- Manage the assigned area's P&L and deliver results against annual and strategic plans.
- Build and maintain relationships with stakeholders in the Mall, Locker, and Planet Fitness communities and with Smarte Carte peers.
- Identify key performance indicators to maximize flow-through within the assigned route.
- Inspect and maintain carts, cart management units, strollers, massage chairs, and locker systems, where applicable.
- Perform cash and credit card collections accurately; deposit collections and complete month-end paperwork on time.
- Complete and submit required reports accurately and on time.
- Clean equipment to ensure it is clean and functional for customers.
- Maintain a database recording daily task completion, equipment meter readings, and service history.
- Organize and replenish personal inventory of replacement parts, tools, and cleaning equipment.
- Manage locations in accordance with applicable laws and Smarte Carte and facility policies, procedures, and standards.
- Assist with installation of new locations and upgrades to existing locations.
- Perform other assignments as needed.
Benefits
- Group health insurance
- Dental insurance
- Company-paid life insurance
- Company-paid short-term disability
- 401(k) matching
- Paid time off
- Paid holidays
- Wellness reimbursement program
- Bonus eligibility
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
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