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The Centralized Transportation Center Coordinator monitors and responds to requests for medical transportation for Methodist Healthcare campuses and referring facilities. The coordinator relays relevant information to team members, Patient Placement Center Coordinators (RNs), or referring-facility staff to support safe patient transportation. The role requires proficiency with required hardware, software, communications equipment, and procedures, as well as active communication, documentation, feedback, and assistance as needed. The coordinator serves as a patient advocate and uses critical thinking in the interest of patient safety. The position includes facilitating dispatch of emergent and non-emergent EMS services for discharged, incoming, and outgoing transfer patients; communicating patient transport information without giving or taking orders; and using SBAR for communication and unit assignment. The coordinator participates in continuous quality improvement, supports facility Core Values, attends required meetings and in-services, maintains working relationships with EMS and facility personnel, and maintains competence with the charting system. The employee completes required initial and ongoing training and competencies and must not perform functions prohibited by the employee handbook.
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