About The Position

The Medical Support Specialist supports plasma center operations and reports to the Plasma Center Manager. The role determines donor eligibility to donate plasma, manages donor adverse events, reviews laboratory test results, and notifies donors of unsuitable test results. The specialist works under the Center Manager or Assistant Manager for operational guidance and under the Center Physician for medical matters. The role follows applicable plasma collection or manufacturing regulations, BioLife Medical Affairs guidance, and supports center-level environmental, health, and safety activities. Responsibilities include conducting donor eligibility processes, evaluating donor reactions and handling medical emergencies according to standard operating procedures, escalating medical or technical issues to the Center Physician or Medical Affairs, supporting employee vaccination programs, and managing employee incidents. When authorized by EHS, the specialist may serve as a Pandemic Coordinator and support investigations related to pandemic threats in the local community.

Requirements

  • High school diploma or equivalent, including graduation from a recognized educational nursing program as required by the state.
  • Current state license or certification as an EMT-B, EMT-A, EMT-I, EMT-P, LPN/LVN, or RN.
  • Current Cardiopulmonary Resuscitation (CPR) and AED certification.
  • Meet state requirements in the state of licensure for basic IV therapy.
  • Satisfactorily complete the FDA-approved training requirements for a BioLife Medical Support Specialist.
  • Two years of experience in a clinical or hospital setting.

Responsibilities

  • Determine donor eligibility, including informed consent, AIDS education and confidential self-exclusion, medical history interviews, acceptance requirements, physical examinations, blood testing, and review of Serological Protein Electrophoresis (SPE).
  • Evaluate donor reactions at the facility as outlined in standard operating procedures.
  • Follow applicable standard operating procedures for medical emergencies, including the development of Center Physician standing orders and donor transport to emergency care facilities.
  • Refer unacceptable findings to the Center Physician or Medical Affairs, and seek guidance on medical or technical issues, donor safety, and eligibility.
  • Support employee Hepatitis B and seasonal flu vaccination programs, as applicable.
  • Manage employee incidents and determine whether further evaluation by occupational health or an emergency room is required; follow EHS guidance.
  • When authorized by EHS, serve as a Pandemic Coordinator and support investigations associated with local pandemic threats as directed by EHS or Medical Affairs.
  • Provide center-level support for environmental, health, and safety activities.

Benefits

  • Medical and dental benefits
  • Paid time off
  • Retirement benefits
  • Opportunities for career growth
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