Lead Retail Sales Technician
Asurion • Amherst, NY48d • Onsite
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Lead Retail Sales Technician (Electronic Repair Expert)
Asurion•Amherst, NY
•Onsite
About The Position
Take your career to the next level with the most impactful job in our uBreakiFix stores – Lead Retail Sales Technician. Here, your knack for fixing tech and passion for helping others meet your ability to lead teams to exceed their goals. We’re hiring a leader who can not only deliver top-notch tech and customer service but also pave the way for their team members to be successful personally and professionally, all while continuing to drive their own career growth.
Requirements
- Previous experience in customer service or retail sales in a supervisory position – at least 1 year.
- Previous experience with product service support or technology repair with inventory management skills – at least 6 months.
- A natural ability to connect with customers, making them feel heard, valued, and cared for.
- Motivation to meet and exceed evolving key performance goals.
- Ability to quickly adapt in an ever-changing environment.
Nice To Haves
- High school diploma or equivalent (preferred not required).
Responsibilities
- Diagnosing and repairing all electronic devices, ensuring best in class quality in every fix.
- Guiding your team to use product knowledge and sales tactics that embody our Serve, Solve, Sell™ philosophy in every interaction.
- Balancing different front and back of house responsibilities.
- Supervising, training and coaching our tech experts, standing in as store manager when needed, and driving team success with enthusiasm.
- Overseeing service-level agreements for repair turnaround times and ensuring all work orders are addressed by the end of each day.
- Managing inventory, overseeing buybacks and return authorizations, and ensuring safety standards are met with the proper use of PPE supplies.
Benefits
- Health insurance
- Retirement plans
- Employee discounts
- Ongoing training
- Professional development opportunities
- Tuition reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
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