HHR Electronic Gaming Machines Technician

The Nash Casino•Nashua, NH

8d•Onsite

About The Position

At The Nash Casino, we’re redefining gaming in New Hampshire. As the region’s premier gaming destination, we offer a vibrant, high-energy atmosphere featuring over 1,000 state-of-the-art machines and a variety of table games. Behind every great guest experience is an exceptional team—join us and be part of an exciting, fast-paced environment where your contributions make an impact. Join our team and help keep the excitement going! We are seeking a reliable and detail-oriented Slot Technician. The Slot Technician is responsible for the overall and efficient operation of the gaming terminals and the equipment necessary to service and repair them in accordance with all company policies and procedures. This position will engage with all guests and Team Members professionally and provide friendly, efficient service and assistance to guests and Team Members as needed.

Requirements

Minimum of 3 years electronics or installation and maintenance of networking/server-based hardware
Computer literate with knowledge of and experience with Microsoft Windows and Microsoft Office (Excel, Word & Outlook)
Internal candidates must have been in their current position for at least six months and have had no active disciplinary action during the last six months.
Must be able to obtain required work cards, and non-gaming registration as required by the local jurisdiction.
Must be 21 years of age or older.
Must be able to obtain and maintain a New Hampshire gaming license.
Must pass all required background checks.

Nice To Haves

High school diploma or general equivalency diploma (GED) preferred.

Responsibilities

Perform minor and major repairs on Gaming Machines, scheduled and un-scheduled.
Keep complete records listing repairs of department equipment in accordance with departmental policies and procedures.
Share and communicate current and relative information regarding terminal(s) status with other Slot Technician(s) and Lead Slot Technician(s).
Perform preventive maintenance to ensure maximum machine performance.
Be involved in all aspects of machine conversions and relocations to include player tracking and networking.
Perform routine and advanced Gaming Terminal maintenance, including but not limited to working the Gaming floor and responding to guest opportunities and floor calls
Establish thorough familiarity with all tests and support equipment
Be aware of all upcoming events and promotions.
Have thorough knowledge of the player tracking system
Attend to bill or voucher jams or other failures of the terminals.
Maintain a thorough knowledge of terminal technical issues and innovations.
Ensure that any work done meets with the manufacturer’s minimum requirements. This includes the assembling and disassembling of equipment in strict accordance with diagrams and manuals.
Examine all gaming related equipment for evidence of tampering and mechanical malfunctions.
Accurately record problems or situations at the terminals, in terms of repairs, maintenance and spare stock levels.
The ability and willingness to work in a fast-paced and high-volume environment
Assist with training/mentoring of new Team Members as requested.
Inform the manager on duty of any irregularities and unusual situations when they occur.