Electronic Gaming Technician II

Osage Casino•Tulsa, OK

About The Position

Responsible for the repair and maintenance of electrical and mechanical gaming machines. Performs duties in accordance with Company core values, the objectives of the Osage Nation, internal policies, procedures and controls, and applicable laws and gaming regulations. The role includes floor repairs, preventive maintenance, machine setup and checkout, relocation support, and assisting with machine integrity. The technician must maintain an Osage Nation gaming license and a valid driver’s license, pass pre-employment drug screening, and provide documents establishing eligibility to work in the United States. Osage, Native American, and Veteran preference applies to all positions at Osage Casinos.

Requirements

Must be at least 21 years of age.
Associate degree or skilled trades program and at least two years of industry-specific work experience; alternatively, a high school diploma or GED and at least three years of casino gaming industry experience.
At least two years of electronic gaming machine technician work experience.
Pass pre-employment drug screening.
Obtain and maintain an Osage Nation gaming license.
Maintain a valid driver’s license.
Provide documents showing eligibility to work in the United States.
Be able to perform the essential functions of the job with or without reasonable accommodation.

Responsibilities

Provide courteous and considerate service to internal and external guests.
Cooperate and communicate respectfully with fellow employees while projecting a positive, helpful attitude.
Repair and perform preventive maintenance on electronic gaming machines on the floor, including cleaning and overhauls.
Repair, overhaul, and perform preventive maintenance on electrical and mechanical gaming machines in accordance with gaming regulations.
Perform initial setup and checkout of new gaming machines.
Assist the Lead Technician with breaking down, relocating, and setting up machines and stands.
Assist in ensuring machine integrity and perform related duties as requested.
Bring disputes and unusual guest activities to the attention of the Shift Manager.
Maintain working relationships with Company staff and applicable regulatory commissions and agencies to support compliance.
Perform duties in accordance with Company values, Osage Nation objectives, internal policies and procedures, and applicable laws and regulations, including the state-tribal compact, IGRA, MICS, ONGR, the Bank Secrecy Act, Office of Foreign Asset Control, USA Patriot Act, and Privacy Act.
Prepare detailed daily, weekly, and monthly operating reports when required by the reporting senior.
Stay informed about Company information and communications through property bulletin boards, digital signage, and the Company newsletter.
Communicate concerns and information to the supervisor, listen to supervisor communications, and relay improvement ideas through the chain of command.
Perform other related and compatible duties as assigned.