Electronic Monitoring Technician

Oriana House • Akron, OH

5d • Onsite

About The Position

This role is responsible for maintaining accurate and timely whereabouts of all clients assigned to the program. The technician will verify client whereabouts, notify appropriate facilities and agencies of unauthorized activities, and accurately enter client schedules into monitoring computers. The position involves communicating client information, organizing intake packets, and completing various client-related procedures such as intakes, equipment installation, alco-sensor tests, and urine drug screens. A key aspect of the role is ensuring all new intakes are properly monitored at the end of each shift and maintaining detailed records of client activities and data entry into the monitoring system. The technician will also handle client fees, maintain confidentiality, and foster open communication with clients.

Requirements

• High School diploma or equivalent required.
• An aptitude with current technology required.
• Must possess a valid Ohio driver’s license, reliable transportation, and a driving record that does not preclude the employee from being covered by Agency liability insurance.
• Must possess exceptional organizational, and prioritization skills.

Nice To Haves

• Associate's Degree
• Bachelor's Degree

Responsibilities

• Maintains accurate and timely whereabouts of all clients assigned to the program.
• Calls clients to verify whereabouts.
• Notifies appropriate facilities and outside agencies of any unauthorized client activities.
• Accurately enters clients’ schedules into monitoring computers as needed.
• Communicates pertinent client information via email system at various times during work shift and/or as needed.
• Organizes and prepares client intake packets.
• Completes scheduled activities to include: intakes and installation of equipment, alco-sensor tests, urine drug screens, fire drills, and emergency procedures in accordance with established policies and procedures.
• Performs intake procedures accurately and in a timely manner to include: showing video, explaining rules, reviewing background information, ensuring releases of information are signed, and answering client questions.
• Verifies installation process through the monitoring system.
• Ensures that all new intakes are being properly monitored at the end of each shift.
• Completes accurate data entry to include, but not limited to: clients’ logs, alerts, incident reports, alco-sensor results, urine drug screens, and shift reports.
• Records pertinent data regarding client and assigned equipment.
• Enters accurate data into the monitoring system including, but not limited to: client information, work schedules and in-home alcohol testing schedules.
• Issues accurate receipts for the deposit of client fees.
• Secures money in the facility safe.
• Maintains confidentiality of client files and individual client logs.
• Opens and maintains productive communication while maintaining a professional relationship with clients.

Benefits

• ANTHEM PPO plus prescription card
• 80 hours (10 days) of vacation per year
• 80 hours (10 days) of personal-sick hours per year
• 96 hours (12 days) of hospital hours per year
• Eight paid holidays
• TUITION REIMBURSEMENT PROGRAM (must be employed for one year)
• EMPLOYEE ASSISTANCE PROGRAM (EAP)
• RETIREMENT PLAN 403(b)
• DENTAL PLAN (Employee paid)
• FLEXIBLE SPENDING ACCOUNTS (FSA)
• $20,000 TERM-LIFE INSURANCE POLICY
• LONG-TERM DISABILITY INSURANCE (60% of lost income on 91st day of disability)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED