Electronic Monitoring Case Manager

Management and Training Corporation•Miami, FL

11h•Onsite

About The Position

The Electronic Monitoring Case Manager monitors electronic monitoring systems and equipment in compliance with American Correctional Association (ACA) standards and Management & Training Corporation (MTC) and Florida Department of Corrections (FDOC) directives. The role is based at the Miami North Community Release Center in Miami, Florida, and reports to the operations supervisor. The position supports program compliance by monitoring equipment and alerts, guiding inmates in proper equipment use, reporting potential violations, and maintaining accountability for offenders and property. The incumbent may also perform other duties within their capabilities as assigned by management.

Requirements

High school diploma or GED.
At least two years of experience working with computers.
Excellent verbal and written communication skills.
Computer proficiency.
Valid Florida driver's license with an acceptable driving record, unless waived by management.
Successfully complete annual in-service training requirements after hire.

Responsibilities

Monitor electronic monitoring systems and devices to determine compliance with program guidelines.
Provide inmates with guidance and direction on proper equipment use and compliance with protocols.
Investigate alerts or notifications generated by electronic monitoring devices.
Notify appropriate management personnel when an offender leaves an approved area or fails to make a required contact call.
Identify and take appropriate corrective action for equipment interference or message gaps.
Develop and complete reports required for submission under contractual requirements.
Promote positive social skills by modeling appropriate behavior and intervening when inappropriate behavior is observed.
Maintain accountability of offenders and property, and adhere to safety practices.
Complete other duties as assigned within the incumbent's capabilities.