Dispatcher Jobs

About The Position

Requirements

• Bachelor’s degree or equivalent work experience
• Proficiency with Microsoft Suite applications including Word, Outlook and Excel
• Staff supervision experience
• Familiarity with DOT and OSHA regulations
• Experience managing a location of similar scope
• Prior experience as a dispatcher or driver
• Some travel to corporate office and other locations
• Willingness to work a flexible schedule
• Valid driver’s license and ability to meet company driving requirements
• Proven ability to motivate, develop, and mentor staff in order to optimize their performance
• Strong organizational and analytical skills
• Solid communication skills and attention to detail
• Ability to work effectively with all levels of the organization
• Ability to be flexible and adapt to change
• Strong customer service orientation, ensuring needs and deadlines are met in a timely fashion
• Demonstrate a positive, proactive and motivated attitude
• Proven focus on continuous improvement in the workplace
• Ability to adapt to change in a fast-paced organization
• Proven problem solver, anticipates challenges and is both responsive and resourceful
• Ability to read, write and speak English proficiently
• While performing the duties of this job, the employee is regularly required to talk or hear.
• This position may be required to stand, walk, sit, use hands to feel; reach with hand and arms, and stoop, kneel or crouch as needed.
• Specific vision requirements include the ability to see at close range, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Ability to operate in a constant state of alertness and safe manner.
• The position typically operates in a standard office environment.
• This position routinely uses office equipment such as computers, phones, photocopiers, file cabinets, and fax machines.

Nice To Haves

• 7+ years of related experience preferably with liquid bulk
• Experience using the TMW system

Responsibilities

• Enforce all safety rules of the Company and all government agencies, including but not limited to DOT and OSHA; monitor risk.
• Oversee the daily workflow of the terminal.
• Provide timely responses to customer inquiries and proactive communication for delayed loads or potential issues.
• Ensure security, cleanliness, and organization of facility including shop, tank wash, and yard locker rooms.
• Facilitate accurate billing by ensuring accurate dispatch and billing notes, responding to Tank Wash invoice related inquiries, answering all billing related questions in EBE workflow
• Complete Safety Observation Reports and ensure compliance with all training requirement
• Identify opportunities to enhance or improve customer services.
• Audit pre-trips and post-trips for each Driver Manager.
• Recruit, interview, hire, and train new staff.
• Conduct staff meetings to cover safety compliance, service performance, driver hiring/retention, terminal improvements, etc.
• Provide professional development for staff including performance feedback and objectives.
• Audit driver eLogs in PeopleNet Fleet Manager for problem areas
• Coach Driver Managers on Terminal / Driver Manager Scorecards and ensure accuracy of driver assignments.
• Handle discipline and termination of employees in accordance with company policy.
• Encourage involvement in the quality process toward the goal of continuous improvement.
• Ensure appropriate financial management for location and meet company goals.
• Schedule employees and oversee work assignments.
• Develop environmental compliance and safety plans where required.
• Maintain positive relationships with customer contacts in immediate terminal area.
• Understand and follow established policies and procedures in emergency situations.
• Monitor overtime.
• Perform additional duties as required.

Benefits

• Medical, Dental and Vision Insurance
• Generous Vacation Time
• Company Paid Holidays
• Company 401(k) and Roth with Employer Matching Contributions