Staff Customer Success Manager
SentinelOne28d • $132,000 - $165,000 • Remote
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Staff Customer Success Manager
SentinelOne
•$132,000 - $165,000•Remote
About The Position
As a Staff Strategic Customer Success Manager, you will be tasked with serving as a trusted strategic advisor and technical partner to our largest enterprise customers, guiding them from deployment through long-term adoption and business value realization. You will lead complex customer deployments, coordinate cross-functional implementation efforts, and help customers operationalize AI security across their environments. You'll partner with Security, IT, Product, Engineering, and Executive stakeholders to drive successful adoption and measurable business outcomes.
Requirements
- 3-5 years of Customer Success, Technical Account Management, Professional Services, Solutions Engineering, or Technical Program Management experience supporting enterprise customers.
- Demonstrated experience leading complex enterprise software deployments or implementation projects.
- Strong project management skills across multiple workstreams, timelines, dependencies, and executive communications.
- Experience partnering with Security, IT, Infrastructure, Engineering, or DevOps teams, with a solid understanding of SaaS deployment methodologies.
- Excellent communication and presentation skills, including experience presenting to executive leadership.
Nice To Haves
- enterprise security or AI governance experience is a plus.
Responsibilities
- Own executive relationships across a portfolio of strategic enterprise customers, developing success plans aligned to business objectives and AI adoption goals.
- Lead complex customer onboarding and deployment projects from kickoff through production rollout, building implementation plans, timelines, and risk registers.
- Coordinate cross-functional teams — Product, Engineering, Professional Services, TAMs, Support, and Sales — to ensure successful execution and remove blockers.
- Conduct Executive Business Reviews, roadmap discussions, health assessments, and strategic planning sessions to drive adoption, retention, and expansion.
- Partner with Product and Engineering to relay customer feedback, and maintain accurate customer health, deployment, and risk data in Salesforce and CS platforms.
Benefits
- Restricted Stock Units (RSUs)
- Employee Stock Purchase Plan (ESPP)
- Flexible time off
- Paid company holidays and paid sick time
- Gender-neutral parental leave
- Grandparent leave
- Medical, dental, and vision coverage
- 401(k) retirement plan with company match
- Life and disability insurance
- Health and dependent care FSA
- Voluntary benefits (hospital, accident, critical illness)
- Employee Assistance Program (EAP)
- ARAG pre-paid legal
- Nationwide pet insurance
- Cancer Care program
- Global business travel medical insurance
- Home office allowance
- Mobile phone reimbursement
- Wellness coach
- Wellness/gym reimbursement
- Fertility coverage
- Adoption & surrogacy reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
Job Search Resources
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