Counselor Jobs

About The Position

Requirements

• High School Graduate / General Studies
• Experience in health care revenue cycle functions to include insurance or registration preferred., upon hire
• Experience in healthcare collections, registration or customer service preferred., upon hire

Responsibilities

• Performs financial counseling process on patients prior to treatment, which includes discussion of health insurance benefits (if applicable) billing practices, pre-collections, and payment arrangements.
• Assists in identifying financial resources available to the patient including Medicaid, Marketplace plans, COBRA, financial assistance, etc.
• Obtains initial and subsequent pre-authorizations for services as needed.
• Communicates approval/denial of prior authorizations back to clinical staff in a timely manner.
• Provide patients information on costs of service, payment methods and alternatives to payments including other financial options based on eligibility
• Work with clinic staff to proactively identify patients with potential need for financial assistance options and/or financial counseling on upcoming services.
• Provide answers to reimbursement questions regarding health-plan eligibility, benefit issues, co-pay requirements and medical referral requirements, in compliance with facility guidelines and requirements.